During check in I was informed they did not have the single bed I reserved but In could upgrade to a higher floor where there was a single bed available for $15.00. The very same happened during my November check in. I find this up-sale practice offensive.
I am allergic to feather bedding. After I checked in I called down to the front desk and asked that my bedding be switched out to synthetic pillows and a blanket. I went out for dinner and upon my return the bedding had not been yet changed out. I went to the front desk and they assured me someone would be up in a few minutes. Ninety minutes later I was still waiting for a synthetic or foam pillow. When I called down to the front desk they casually told me, "Oh, yeah, we don't have any foam pillows." Poorly trained front desk and a Marriott without synthetic pillows. Really?
The room service was a waste; the delivery person was pleasant and professional as were the valet parkers.