During check in I was informed they did not have the single bed I reserved but In could upgrade to a higher floor where there was a single bed available for $15.00. The very same happened during my November check in. I find this up-sale practice offensive.
I am allergic to feather bedding. After I checked in I called down to the front desk and asked that my bedding be switched out to synthetic pillows and a blanket. I went out for dinner and upon my return the bedding had not been yet changed out. I went to the front desk and they assured me someone would be up in a few minutes. Ninety minutes later I was still waiting for a synthetic or foam pillow. When I called down to the front desk they casually told me, "Oh, yeah, we don't have any foam pillows." Poorly trained front desk and a Marriott without synthetic pillows. Really?
The room service was a waste; the delivery person was pleasant and professional as were the valet parkers.
- Official Description (provided by the hotel):
- Renaissance Atlanta Midtown Hotel is a luxury boutique hotel centrally located in Atlanta’s Midtown neighborhood. This beautifully appointed Renaissance Hotel stylishly sets “Art in Motion” while surrounding you in comfort. Just blocks from the Georgia Tech campus, this sophisticated sanctuary is home to Briza Restaurant, and the Rooftop 866 lounge and easily accessible to popular destinations, like Centennial Olympic Park, Georgia Aquarium, CNN Center and the Georgia Dome. ... more less
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- Also Known As:
- Renaissance Atlanta Midtown Hotel Atlanta