I will preface this review by saying I'm not your 'typical' traveler who would stay at a property such as this. Usually my bottom line for a hotel is cleanliness and service, which shouldn't matter if you are paying 99.00 or 599.00 for an overnight stay, there's never an excuse for a dirty room or bad service.
Luckily, this hotel sets a new benchmark for service. Please pardon that I did not write down the names of the employees, but everyone I encountered were friendly and always seemed as if they were truly interested in my comfort.
Check-in on 11/21 was a breeze thanks to the gentleman at the front desk. It was late, I traveled all day, and he smiled, welcomed me, and made me feel he was giving me the same level of attention if I were a business man in a 20K suite (keep in mind I'm wearing jeans and a t-shirt for driving comfort).
The room was stunning, modern but not overbearing. Colors were mute but very artistic, perfect lighting. The halls even smelt fresh... do you know how rare it is to have the hallways feeling clean?
Check-out the next morning 11/22 was also very easy, a very kind, all smiles young lady assisted and couldn't have been more helpful.
Due to unforseen circumstances, I ended up coming back on 11/22 with a new reservation (let's just say the evening would not be pleasant laying on a friends sofa post Thanksgiving dinner with five bottles of wine having been consumed by the group of us).
Check-in, once again easy. However this time I did come across what could be a pretty horrific housekeeping issue. I'll refrain from the details because the hotel offered everything to compensate for in the grand scheme of things wasn't an over-the-top deal, but if I had been a high-profile business person, this one issue could have been a disaster. But, as I mentioned, both the overnight clerk and the morning clerk did everything possible including offering another room, compesation, etc for the issue I experianced. I turned it all down because in my mindsight it wasn't the end of the world but the genuine apologies were enough for me.
Bottom line, I have reservations on 12/30 and I'm counting the days to cgo back to the Renaissance Atlanta Midtown! Thank you Marriott for bringing this gem into the Rewards program!
Request a corner room/high floor if possible
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Good afternoon and thank you for your comments. I was so glad to hear that not only did you find the hotel itself to be clean and nicely decorated, but that we were the Benchmark for service. Our team takes a lot of pride in delivering exceptional experiences and this is testament to that. Apologies are in order for the issue you had to deal with and I was also delighted to hear how well the staff responded and that you were indeed satisfied with their actions. We look forward to seeing you again later next month upon your return. Unitl then, "Live Life to Discover" as we say at Renaissance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.