We had a pleasant stay at the Renaissance recently on a business trip--until we checked out. Up to then, the staff had been pleasant, both at the entrance (great, charming and welcoming young men in uniform) front desk staff and an excellent concierge. Being a long time Marriott Rewards member, the front desk said they would waive the internet charges.
When we checked out, the young lady at the front desk questioned, almost argued with me over these small fees, asking me who had authorized them. After a flight from LA two days before, I hardly remembered his name. That encounter, and starchy sheets, needs to change at this very nice hotel. Otherwise, we can stay elsewhere.