This was my first and last stay at a W hotel. I recognize the design and appeal and appreciate hip, but not at the expense of impractical design and uncomfortable furniture and service that needs improvement. This hotel is dark and lighting is ridiculous. It is gloomy and unwelcoming unlike the Lowes Hotel nearby which is also modern and hip. Upon checkin, after flying and getting to the hotel, we had to wait on a long line and had to waste 15 minutes before checking in. This can easily be fixed if management was noticing? Or is hip and modern making people stand on lines? The elevator was dark and a loud annoying repetitive musical techno beat played 24 hours a day 7 days a week. Great for deep thought ! (right) Although there were 5 elevators, when it rained, one of the elevators had to be shut down due to poor design. Elevators were slow to arrive when busy. The room had a great view, but the furniture was uncomfortable. Why does modern have to be uncomfortable? The bed was good. Lighting was very poor in the room. The dresser was cheap crap and the handle was broken. The bathroom had fluorescent lights with a dimmer that did not work. The shower is stupid design with a glass wall that does not move by the faucet. You can not turn the water on from outside the shower without getting your hand wet. We left the room at 8am on our first day and came back at 230pm and our room was not made up. I called the manager and was told he would send someone right up. We left the room so our room could be cleaned. We returned 45 minutes later, no one came. No we were annoyed and Donald the manager had not kept his word. I called and Donald argued about the time I called. Upon check in we were told that there was a complimentary vehicle first come first served basis. We tried to use it and were told it was reserved and not available.
Donald did compensate us by buying us lunch and not charging us for the first night as he should.
There are so many good hotels in Midtown Atlanta. I would suggest staying in one of the others.
There were some good things here, but overall don't bother!
This would be an ideal place for Undercover Boss to check out and realize this place needs changes now! It's just wrong!
- Official Description (provided by the hotel):
- The W Atlanta Midtown Hotel offers the coolest stay in the heart of Atlanta's hottest neighborhood, conveniently located near the Fox Theater, Piedmont Park, and some of the chicest clubs. ... more less
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- Also Known As:
- w Atlanta Midtown Hotel Atlanta
- w Hotels Atlanta
- w Hotel Atlanta