The hotel is nice but I checked out of the hotel and received a bill. When I got my credit card charge it did not match my receipt from my expense report. I stayed the night of the 30th of August and after two phone calls to the accounting department and two emails I finally got the issue resolved by someone in billing on November 7th! I was told I was charged for the minibar which I did not use- they said it was perhaps from a previous guest. This is not acceptible - it was a small amount around $25 but it is a matter of principle
If I would have just ignored it I was have paid for something I did not receive. It is this specific event and the experience that has tainted my impression of the St. Regis. I stay at Ritz Carltons all the time and wanted to give the St. Regis a chance but it became a frustrating experience.
The encounter with the billing office was rude and sounded surprised that I kept track of the receipt and compared to my credit card statement. I had no receipt OR notification about this incorrect charge - the way I found out was a charge to my credit card for a greater amount than the receipt I got at the desk at checkout
The facility is beautiful and rooms were nice but this experience left a sour taste in my mouth.
- Official Description (provided by the hotel):
- Located in the exquisite enclave of Buckhead, The St. Regis Atlanta stands out as an impeccably groomed AAA Five Diamond boutique hotel resort with unsurpassed pampering in a grand location. ... more less
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- Also Known As:
- The St. Regis Atlanta Hotel Atlanta
- St Regis Hotel Atlanta