My husband just got back from a one night business trip to Atlanta, and I booked him into the St. Regis - primarily because it got great reviews on this website and in Condè Nast Traveler magazine.
The last time we were in Atlanta we stayed at The Mansion, and liked it, but didn't love it, so thought we would change it up a bit.
When I booked the hotel by phone, the lady I spoke to was VERY nice, and she even was able to get my husband registered as a Starwood member for future reservations. - I was totally jealous that I wasn't going this time!
When my husband got home today, I asked him how everything went, and especially how it was staying in the St. Regis. Since I am from Atlanta, I wanted to hear some great stuff :-)
He told me that he found everything totally lackluster except the bed, which was exceptional, since he was so exhausted he fell asleep immediately. As with many hotels in the US, everything looks really shiny and new in the common areas, but kind of empty of character, he said. Check in was fine (he didn't notice anything very good or very bad so that means it was a normal experience which is okay); he was initially pleased and grateful because he was gifted with a room upgrade to a suite (wow!), and was guided upstairs and shown the room (no flowers, no fruit, no letter from the manager btw).
Since he was so tired, he listened politely and then the person left. All that was wanted was a bath and some sleep -
He tossed his suitcase on the rack, went into the bathroom and saw that there were no bath amenities for the bathroom outside of two small bars of soap. So, no shower gel or bath bubbles or shampoo or conditioner or anything. Or else it was so well hidden that he would need a map to find it. He had a hot shower instead - and this is where the real disappointment lies for him and for me when I heard it. There was NO shower door, only a curtain, in a $500 per night room which was an upgrade, so probably cost even more. I really, really dislike shower curtains because no matter how much they are washed, I think there is always some mildew in there somewhere. In a five star hotel, I don't think anyone needs to see a shower curtain, ever. There are some Ritz Carlton and Four Seasons hotels that have shower curtains over bathtubs, which is disgusting, but these are generally old or historic hotel buildings: the St. Regis is a new-build. I checked the website and in all the photos, there is no shower curtain to be seen, only green frosted glass doors. The only conclusion I can come to is either false advertising or someone broke the door and it was being replaced and the room simply stayed on rotation anyway. Also, the website does say that amenities should be in the bathrooms, so again, I can only conclude that housekeeping fell short of the mark.
Then, he fell asleep after eating some terrible unappetizing thing from the minibar ($12), and then he was happy because the room was quiet and the bed was super comfortable.
The next morning, he was up very early due to our time difference, and had breakfast downstairs, which he found nice but not totally special, and then checked out and left.
Based on what my husband told me, I will probably think twice before I book here when our family comes to Atlanta this summer. It isn't so, so bad, but I was just totally disappointed because I had looked forward to hearing that he had had a wonderful stay, instead of a below-expectation one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.