Stayed in December 2012 during a medical convention. Made a reservation for 3 nights, checked out after 1 night and moved to the Four Seasons, which was much better. Hotel needs to bring in new staff and kick out the locals from taking over facilities from paying guests, or rebrand it a Westin. An embarrassment for the St Regis brand.
- Very kind bellman upon arrival.
- Tries desperately to be an elegant hotel, but looks like a McMansion. Ridiculous faux European architecture with ersatz Southern chintz style - Alexis and Krystal Carrington would feel at home. The middle class locals seem to be impressed and think it's "real fancy". However, absolutely no character like other St. Regis properties.
- Location in a banal suburb with a strip mall and supermarket across the street. Welcome to Atlanta.
- Poor housekeeping attention to detail. Checked in with a burned out light in the chandelier. Two phone calls and six hours later, was finally replaced. No wash clothes in the bathroom, and only one bath mat in a large bathroom with slippery marble floors.
- Very little bathroom product - for example, no bar of soap in the shower, no bath salts for the soak tub. For their prices and supposed level of luxury, unacceptable.
- Was there during a busy time, so no upgrade for a SPG Platinum member booking through AMEX Platinum reservation. I understand hotel was full, but was given a room in the back overlooking a construction site which started noisy work at 7:30 AM. Was not told about this at check-in.
- Very loud bar badly managed. Seemed to be mostly locals, with no attention paid to enforcing a dress code or giving priority seating to hotel guests. Unfortunately, Buckhead has denizens belonging to the bellowing classes rather than the chatting classes. Also, limited beverage choice - waitress did not know what an armagnac was (just as well - they didn't have it - remember, it's Atlanta), and had only a limited selection of mass market cognacs - had the feeling most of the patrons there would have mixed the latter with Coke and ice.
- Hotel parks flashy cars belonging to locals out front, which is really vulgar and tasteless (seems to be a theme of the hotel). Those of us who are actually staying at the hotel with rental cars have to wait.
- Mediocre room service with absurd prices. First meal was an average club sandwich with soggy fries. Second meal was room service breakfast of average smoked salmon bagel, a side of berries and beverages was $70. Thankfully, was incuded in the AMEX Platinum program. Now I know why they don't put prices on the breakfast card to hang on the door. This is Atlanta, not Paris.
- No follow up at front desk. Besides not advising me of the construction noise issue at check-in, a front office manager said she would add SPG points to my account for the problems I had encountered. Two months later, still waiting, and not holding my breath.