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“Very weak St Regis - should be a Westin” 1 of 5 stars
Review of The St. Regis Atlanta

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The St. Regis Atlanta
5.0 of 5 Hotel   |   88 West Paces Ferry Road, Atlanta, GA 30305 (Buckhead)   |  
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Ranked #6 of 189 hotels in Atlanta
New York, NY
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Very weak St Regis - should be a Westin”
1 of 5 stars Reviewed February 19, 2013

Stayed in December 2012 during a medical convention. Made a reservation for 3 nights, checked out after 1 night and moved to the Four Seasons, which was much better. Hotel needs to bring in new staff and kick out the locals from taking over facilities from paying guests, or rebrand it a Westin. An embarrassment for the St Regis brand.

PROS -
- Very kind bellman upon arrival.

CONS -
- Tries desperately to be an elegant hotel, but looks like a McMansion. Ridiculous faux European architecture with ersatz Southern chintz style - Alexis and Krystal Carrington would feel at home. The middle class locals seem to be impressed and think it's "real fancy". However, absolutely no character like other St. Regis properties.

- Location in a banal suburb with a strip mall and supermarket across the street. Welcome to Atlanta.

- Poor housekeeping attention to detail. Checked in with a burned out light in the chandelier. Two phone calls and six hours later, was finally replaced. No wash clothes in the bathroom, and only one bath mat in a large bathroom with slippery marble floors.

- Very little bathroom product - for example, no bar of soap in the shower, no bath salts for the soak tub. For their prices and supposed level of luxury, unacceptable.

- Was there during a busy time, so no upgrade for a SPG Platinum member booking through AMEX Platinum reservation. I understand hotel was full, but was given a room in the back overlooking a construction site which started noisy work at 7:30 AM. Was not told about this at check-in.

- Very loud bar badly managed. Seemed to be mostly locals, with no attention paid to enforcing a dress code or giving priority seating to hotel guests. Unfortunately, Buckhead has denizens belonging to the bellowing classes rather than the chatting classes. Also, limited beverage choice - waitress did not know what an armagnac was (just as well - they didn't have it - remember, it's Atlanta), and had only a limited selection of mass market cognacs - had the feeling most of the patrons there would have mixed the latter with Coke and ice.

- Hotel parks flashy cars belonging to locals out front, which is really vulgar and tasteless (seems to be a theme of the hotel). Those of us who are actually staying at the hotel with rental cars have to wait.

- Mediocre room service with absurd prices. First meal was an average club sandwich with soggy fries. Second meal was room service breakfast of average smoked salmon bagel, a side of berries and beverages was $70. Thankfully, was incuded in the AMEX Platinum program. Now I know why they don't put prices on the breakfast card to hang on the door. This is Atlanta, not Paris.

- No follow up at front desk. Besides not advising me of the construction noise issue at check-in, a front office manager said she would add SPG points to my account for the problems I had encountered. Two months later, still waiting, and not holding my breath.

Room Tip: Go to the Four Seasons
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senih G, General Manager at The St. Regis Atlanta, responded to this review, February 21, 2013
DearNYCBizTraveler,
Thank you for taking the time to share your comments on your recent visit. We carefully review all feedback and I have shared your concerns with our leadership team. I hope you will allow us another opportunity to demonstrate our gracious hospitality during your next trip to Atlanta.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Houston, Texas
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 16, 2013

Walking into the St Regis it has a classic and regal feeling. The service is what you would expect at a 5 star hotel and reflects service I've experienced at other St Regis hotels. The staff really pays attention to details and even sent up chocolate covered strawberries as my husband and I were there celebrating. We got a room with a balcony that was large enough to sunbathe on however I would skip the upgrade next time because it faced a loud and noisy parking garage. Not much of a view. Where I was disappointed was in the upkeep of the room. The carpet was torn out from along the edge of the wall, there was mold in the shower, and at night there was a loud whistling caused from a pressure difference between the balcony door and the hallway door which does not make for a great nights sleep. These are all minor things but for a five star hotel and the price of a room they are hard to ignore. On a positive the bathtub is incredible it is so deep you can swim in it and opens up to the TV so you can take a bath and watch a movie or read, and the beds are very comfortable with plush pillows. This is a good hotel if you like amenities such as spa (which we also enjoyed), gym, pool and you cannot beat the service the entire staff provides.

Room Tip: Request a room away from the parking garage
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senih G, General Manager at The St. Regis Atlanta, responded to this review, February 21, 2013
Dear Jtraveler44,
Thank you for taking the time to post your review and for your compliments of our service. We apologize that our facilities did not exceed your expectations. Your comments have been shared with our engineering team to be corrected and to ensure this type of experience is not repeated. We hope that you will consider our address again the next time you travel to Atlanta.
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Warner Robins, Georgia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2013

Great facility, beautiful, lavish decor and comfort.
This place needs the Ritz company to run it to make this nice hotel totally awesome.
Breakfast was a total flop, It would have been better at a waffle house.
The only way to get ice in the room is to call the butler and wait 10 mins.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senih G, General Manager at The St. Regis Atlanta, responded to this review, February 14, 2013
Dear Bishop007,
Thank you for taking the time to post your review. We are disappointed that your stay was anything less than exceptional. Your comments have been shared with our leadership to allow them to improve our experience for all guests. Please allow us another opportunity to demonstrate our signature hospitality the next time you travel to Atlanta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
72 reviews 72 reviews
61 hotel reviews
Reviews in 52 cities Reviews in 52 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed February 3, 2013

Stayed here a second time, this time in a St. Regis (aka deluxe) Suite. These rooms are very comfortable, in corner positions, with a large living area separated fully from the bedroom, and a very large and luxurious bathroom. There are large windows with lots of light, and the view is pleasant but not remarkable. Excellent service as before, so formal sometimes though that it seems less warm. Do try the St. Regis macarons (the small mini-sandwich cookies) - they are delicious here. One thing to keep in mind about the St. Regis - everything in the hotel is expensive. The value for money for room service, movies, food, bar, etc is low because of the high cost! If money is no object, splurge away :) But if value matters, look for a great deal on your room, enjoy the lovely hotel, and explore surrounding restaurants for food. If staying with a family, there is a whole foods across the street (literally across the street) where you can get snacks for the kids.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senih G, General Manager at The St. Regis Atlanta, responded to this review, February 14, 2013
Dear Mindwanderer,
Thank you for sharing your experience. We appreciate your compliments of our signature cookie – the French macaron! Our exquisite atmosphere and uncompromising service make us a truly unique destination and we are happy to hear you experienced this first hand. It will be our pleasure to welcome you again soon.
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Providence, Rhode Island, United States
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 31, 2013

My husband and I had an opportunity to combine a 26th wedding anniversary with the opening of a terrific retrospective of one of our favorite artists at the Museum of Contemporary Art of Georgia. Where to stay? I'm often in the usual hotels for business travelers in Atlanta, so wanted to have a more intimate, luxury experience for such an important milestone. As lovers of the St. Regis in New York, the St. Regis in Atlanta was an obvious choice. From the first moment we were in the hotel, we knew we'd made the right decision. All of the hotel staff were charming, solicitous, and thoughtful. The room and bathroom were superb -- clean, comfortable, and luxurious. Perfect for a romantic getaway. The food in the limited restaurant spaces was fantastic and excellent value, very large quantities for reasonable prices, beautifully served. It's located in the middle of upscale Buckhead, with a Whole Foods across the street if you want to catch a quick wholesome bite outside the hotel.

We would highly recommend it. We got a lovely package deal, and they have them reasonably frequently -- grab one!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senih G, General Manager at The St. Regis Atlanta, responded to this review, February 14, 2013
Dear Beverly W,
I would like to personally thank you for sharing positive feedback of your stay at The St. Regis Atlanta. I am pleased to hear your experience exceeded your expectations. Thank you again for choosing the St. Regis Atlanta, I hope we may welcome you again in the near future.
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Atlanta, Georgia
Top Contributor
88 reviews 88 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 31, 2013

Just stayed for first time in this elegant hotel. I had been there several times before for conferences and drinks. This is essentially a place for business travelers. The quality of the furnishings and decor is evident but it lacks real warmth. there are loads of conference rooms but just one bar and restaurant. We had a standard king room which was well appointed and large. But it did not have anything special. There is construction of a building adjacent to the hotel so sleeping late was difficult due to the noise. And despite the high tariff they still charge for internet access which I think is just chintzy. The staff from reception to bar staff to room service were all very nice. And they have a chauffered Mercedes which will give you free rides in the area.

Room Tip: Ask for a room away from the construction.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senih G, General Manager at The St. Regis Atlanta, responded to this review, February 14, 2013
Dear laxatl,
Thank you for taking the time to share your experience at the St. Regis Atlanta. Our staff at The St. Regis Atlanta truly takes pride in providing service that is beyond expectation and I am pleased you were able to experience this first hand. Thank you for choosing the St. Regis Atlanta, I hope we may welcome you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 26, 2013

I travel on business nearly every week. St. Regis hotels are typically excellent and the St. Regis Atlanta is no exception. The staff was courteous and efficient. Everyone was very interested that my entire experience, from Check-in to getting me in a cab for my return to the airport, was a happy one.

The room was beautiful, well appointed, and had a few of the amenities you expect at a higher-end hotel. From the deep, sunken tub to the TV in the vanity mirror, every touch improves the quality of the stay.

The bed and pillows were bright and comfortable and the linens didn't suffer from that aged look found in too many hotels that don't throw away sheets frequently enough.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senih G, General Manager at The St. Regis Atlanta, responded to this review, February 14, 2013
Dear Talonh,
I appreciate you taking the time to share your recent Trip Advisor review. Business travelers are among the most discerning of guests and we appreciate your recognition of our award-winning service. It will be my pleasure to welcome you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Atlanta

Address: 88 West Paces Ferry Road, Atlanta, GA 30305
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Atlanta
#4 Spa Hotel in Atlanta
#4 Luxury Hotel in Atlanta
#6 Family Hotel in Atlanta
#7 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Atlanta 5*
Official Description (provided by the hotel):
Located in the exquisite enclave of Buckhead, The St. Regis Atlanta stands out as an impeccably groomed AAA Five Diamond boutique hotel resort with unsurpassed pampering in a grand location. ... more   less 
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Also Known As:
The St. Regis Atlanta Hotel Atlanta
St Regis Hotel Atlanta

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