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“Is this a St. Regis Property or a Holiday Inn Property” 3 of 5 stars
Review of The St. Regis Atlanta

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The St. Regis Atlanta
5.0 of 5 Hotel   |   88 West Paces Ferry Road, Atlanta, GA 30305 (Buckhead)   |  
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Ranked #7 of 188 Hotels in Atlanta
Atlanta, GA
Top Contributor
59 reviews 59 reviews
44 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
“Is this a St. Regis Property or a Holiday Inn Property”
3 of 5 stars Reviewed December 13, 2012

I was really looking forward to staying at the St. Regis Atlanta. I saw all the great reviews on here and spoke to a Starwood Rep that had great things to say. The Rep told me of "high class service and luxury." I guess the day that my wife and I went the staff did not exhibit the "high class service." We arrived on a Wednesday afternoon. Check-in was fine, valet fine. The front desk did not ask me if I was celebrating something, it was straight-forward. I said I am staying one night for a celebration and the only reply I received was "only one night, stay longer." I work constantly and I could only afford time for one night to celebrate. I asked if there were any upgrades, and was told "no." I was told they were "sold out," which I don't know if it was true or not because they still had rooms available when I looked online that morning. I checked in on the 8th floor. The floor itself needs work such as maintenance. The walls were banged up, there was a whole in one of the walls in the hallway. There was an old stain visible. It was dirty. The room itself, room #802 was a Superior room with an awful view of construction next door. The curtain had a rust stain on it - looked like dried blood. The shower had a several holes in the marble. That night my wife noticed a dried blood smear on her pillow? We called housekeeping and manager came up, confirmed it was blood, briefly apologized. He took the pillow and a housekeeper came back 15 minutes later..THe in-room breakfast was great, the food and service - Ali was superb. A great conversationlist who takes pride in his work. He is from Iraq and was telling us about his family and how he enjoys his job in America. Also the lady who checked us out, Gabriella, was terrific. I presented my issues with her regarding the shower and the tub drain not working, about housekeeping, etc. She apologized and took care of my breakfast, which is a start. She also gave me her card and welcomed my wife and I back, she offered to do a complimentary room upgrade of my return. Then lastly, Ingram (I think his name) was also great and polite on the Valet side. Overall, I wasn't "wowed" and this trip and St Regis Atlanta did not live up to the expectations I was expecting. I like RC and Four Seasons and also get the "wow" factor there.

Room Tip: Ask for a room away from the construction
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAtlanta, General Manager at The St. Regis Atlanta, responded to this review, December 18, 2012
Dear jhw82,
Thank you for your feedback. I am disappointed that your stay was anything less than exceptional. I would like to discuss the details of your stay and I have reached out to you directly with a private message. Your satisfaction and loyalty is a priority to The St. Regis Atlanta. I hope that you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis brand is known.
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548 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Italian first
  • Any
English first
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2012 via mobile

My family truly enjoyed our stay at the St. Regis. Our children (ages 1 and 3) were so excited to see Santa, the gingerbread house, the magnificent Christmas tree and the ice skating rink. Multiple members of the staff ensured that the girls enjoyed all aspects of the property. A member even delivered a "special treat" (cookies) to our room for them to enjoy.
The Metropolitan Suite is extraordinary. Our butler, Stephanie, was attentive and pleasant.
Given our experience, we plan on visiting the property annually during the holidays.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAtlanta, General Manager at The St. Regis Atlanta, responded to this review, December 18, 2012
Dear BigChief17,
It is wonderful to read your recent review of The St. Regis Atlanta. We were honored you chose our address to celebrate the holidays and we appreciate you recognizing our staff and uncompromising service. I wish you and your family warm holiday wishes and look forward to welcoming you again very soon.
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New Albany, Ohio
Top Contributor
119 reviews 119 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 11, 2012

I was visiting one of our stores at Lenox Square and needed to eat something but it was 9:45PM on a Sunday, the only thing I had going for me was it was December and it felt like there would be a good chance something was open... But I wanted a good experience besides just good food!

I drove up to the valet at the hotel and asked, do you have a place I could get some food still open? By now it was 10PM so I figured I wasn’t going to find a place outside of one of the hotels nearby... Happily surprised by the whole experience, the bellman said we have food all night long and they had a bar that was still open. I headed up to the bar and loved the whole experience and food was perfect! Had my usual scotch and a flatbread with tomatoes and shrimp... Great team at the bar as well!!

What a short, relaxing and fun experience!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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StRegisAtlanta, General Manager at The St. Regis Atlanta, responded to this review, December 17, 2012
Dear FEOHIO,
It brings me great pleasure to read about your experience in The St. Regis Bar. I hope you will visit our metropolitan manor again soon. Best wishes this holiday season to you and your family.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

This hotel has the best service I have ever seen from the Front Desk - Jenee_ i think her name is to the Valets
They treat you like a King
Even if they are full they still have time for every guest and the lady at the Front desk late at night is sooo nice to everyone even when they are not

Room Tip: Facing the front
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAtlanta, General Manager at The St. Regis Atlanta, responded to this review, December 17, 2012
Dear TomL,
Thank you for sharing your compliments of The St. Regis Atlanta. Our staff strives to provide personalized service to all guests and I am pleased you have experienced our exceptional service first hand. It will be my pleasure to welcome you again soon.
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Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 2, 2012

The St. Regis Atlanta is what you willl call the best. attentive staff is there to take care of every need. I asked for the recepie for the Cosmo served to me and I received it on a beautiful card.

The rooms are beuatifully appointed. The food was elegantly sserved and the staff was open and proposed new ways o enjoy the place and the sorounding area.
I have stayed at several luxury hotels in the area. this is now my favorite.
Looking forward to my next time.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAtlanta, General Manager at The St. Regis Atlanta, responded to this review, December 4, 2012
Dear ExceptionalizeIt,
Thank you for taking the time to share your experience. I am pleased to hear you enjoyed the comforts of our elegantly appointed rooms and the service you were provided in The St. Regis Bar. Our exquisite atmosphere and uncompromising service make us a truly unique destination and we appreciate your acknowledgement.
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed November 27, 2012

We stayed at the St. Regis for our wedding this weekend - everything was absolutely FLAWLESS. I felt like a celebrity the entire time, and our guests did not stop talking about how unbeliveably perfect everything was.

We wish it could be our wedding every weekend, but know when we stay at the hotel again, it will definitely feel like it.

We can't thank the AMAZING staff enough for an OUTSTANDING St. Regis experience - special thanks to Matthew, Jenny, Sales / Catering, Chris + Gabby :)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAtlanta, General Manager at The St. Regis Atlanta, responded to this review, December 4, 2012
Dear PickyGuestLindsay,
Congratulations on your recent marriage! We are honored that you chose to celebrate this milestone in your life at The St. Regis Atlanta. Our staff at The St. Regis Atlanta truly takes pride in providing service that is beyond expectation. We are pleased you were able to experience this first hand. Thank you for your compliments!
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Hollywood, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 26, 2012 via mobile

Spent the weekend there for a wedding and I had a wonderful time. Room was very clean, amenities were great. Staff had an excellent attitude. I'd especially like to recognize Jana and Gabi from the front desk for their exceptional work. Ill be staying there again if I ever go back to Atlanta.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAtlanta, General Manager at The St. Regis Atlanta, responded to this review, November 28, 2012
Dear sazaragovia,
It is a pleasure to read your comments regarding your stay at our metropolitan manor. Our staff strives to provide each guest with indelible memories during their stay and I am glad Jana and Gabby exceeded your expectations. It will be our pleasure to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Atlanta

Address: 88 West Paces Ferry Road, Atlanta, GA 30305
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Atlanta
#4 Spa Hotel in Atlanta
#4 Luxury Hotel in Atlanta
#8 Business Hotel in Atlanta
#17 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Atlanta 5*
Number of rooms: 151
Official Description (provided by the hotel):
Located in the exquisite enclave of Buckhead, The St. Regis Atlanta stands out as an impeccably groomed AAA Five Diamond boutique hotel resort with unsurpassed pampering in a grand location. ... more   less 
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Also Known As:
The St. Regis Atlanta Hotel Atlanta
St Regis Hotel Atlanta

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