Lets start off with saying the only parking arrangement at the hotel is valet and while that typically is not an issue, the valet service is sub-par at best.. when the valet took my keys they put the incorrect color code on my vehicle because they were so involved in the conversation they were having about some womans behind they could not be bothered with my service. After doing this they did not ask me anything about my stay what so ever and just said they will take care of it and took off BEFORE I even had a chance to get everything out of my car. After checking in, we had to have the valet retrieve my car so I could finish unloading. We finally get to our room and it is quite possibly the tiniest room I have ever stayed in, the lighting was terrible, it felt like it was trying too hard to be swanky and just missed the mark entirely. Later when we decided to go out to dinner we again requested my car from valet and was promptly asked for a $15 fee. When I asked why we were being charged $15 the woman at the valet said it was because we were not over night guests. When I informed her we were in fact over night guests she said I had the wrong color code on my keys and asked ME why I would have the wrong color code on my keys when I was an over night guests. I quickly informed her I was not an employee of the W Hotel Downtown and that I was not the person she should be asking questions too. When she got her manager he came to me and again asked why I had the incorrect color code, when I went into my explanation of the earlier mishap with the valet he turned to my spouse and as if I had not been speaking English and asked him what the issue was, while I understand he may have had a hard time with this conversation due to the fact that the staff smelled strongly of marijuana and was drinking at the valet stand, which was HIGHLY inappropriate, there was no issue with my English nor with my enunciation. After I informed the manager I was the person he needed to speak to if he did not understand what was happening and I am the one who dealt with the valet to begin with he acted like I was not important. After 15 minutes of conversation that seemed to be going no where he finally correct my key. The next day we check out and are on our 6 hour drive back to our home in FL while checking the bank account I notice there are TWO charges for valet on my credit card. After calling and having this corrected for the second time up pops up ANOTHER charge for $8 bag of gummy bears that we did not eat. After informing them we did not eat the gummy bears nor did we partake in the graciously displayed "complimentary" bottle of nestle purelife water they so kindly leave for you in the corner of the room, or the shampoo, conditioner and body wash that was available free of charge in the shower, why on earth would I eat a handful of $8 gummy bears? For the amount this hotel charges to stay in their poorly unorganized gaudily decorated hotel you would think the staff and managers would not be so aloof about their job. This hotel is not cool nor would I consider it luxury as I can get better service and accommodations at an hourly motel that I did at this terrible excuse for a hotel.
- Also Known As:
- w Atlanta Downtown Hotel
- w Atlanta Downtown Hotel Atlanta
- w Hotels Atlanta
- w Hotel Atlanta
- Official Description (provided by the hotel):
- The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more less
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