The hotel is very attractive and well decorated. The service was superior and the room service was phenomenal. Finally, the room rate was very reasonable for such a well-appointed downtown Atlanta property. I was impressed!

Stayed here for business during the SEC. The lobby gets very loud with music and people during the evening. The staff at the front are very friendly. The room is dark, but very modern and comfortable. The beds were great and the bathroom was roomy with lots of shelves. The room was very quiet. Plenty of outlets for your electronics. 2 things that bothered me, the valet was extremely rude. I had to call each morning for my car and was not greeted warmly. They were not polite and rarely moved with speed. Even after calling down, waiting 5 minutes, then making my way over to valet, they were sitting in their room and had not even begun to get my car. When I pulled back up to valet in the evening, i was rarely greeted and had to wait or get out of my car to find someone. The towels in the bathroom smelled horrible!! I don't know what they use to wash them but i had to hold my breath to dry off. This needs to be fixed.

Quick check in, nice room, and very comfy beds! The hotel is right across the street from a great music venue and we were able to take a short walk there and back. My only complaint would be the mandatory valet parking ($20).

Upon arrival, I was greeted by Ada at the welcome desk. I assume I did not meet the hip standards of a W guest, even though I've stayed at many W's including this one twice before. When the credit card swipe would not read my card, she rudely told me I needed to use another card. I gave her another one, but the reader wouldn't read it either. She seemed very disgusted that my cards were worn. She told me that I must use them too often and asked me why my card providers had not given me new ones. I asked her why she couldn't key in my card numbers. She told me that wasn't a possibility. So I waited five more awkward minutes while she tried a couple more times to swipe my cards and stared at me like I was an alien bothering her. I was frustrated at this point bc I had two teenage boys with me who were anxious to get to the Miami Heat game we would soon be late for. Finally, she told me she would email me a card authorization form and I could go to the business center and fill it out. She admitted that she actually could key in my numbers but was not supposed to for security reasons. My time at the welcome desk took about 15 minutes. She did go ahead and provide me with room keys so the guys could go ahead and drop off their things and get ready for the game while I went back down to the business center to deal with the paperwork. When I checked into the St Regis the next day, they keyed in the numbers immediately after it wouldn't read them from the swipe. The teenage guys with me remarked about how everyone at the St Regis was over the top friendly, welcoming, and helpful. The Whatever/Whenever policy is true of the St Regis much more so than the W.

The savior of our W experience is Amy, the concierge with her AMAZING act of kindness in placing a sweet welcome note and incredible Lebron James poster (like a fat head) in our room celebrating our trip into town for the game. This made my student's night. She also extended to us an upgrade to a cool corner room, which was so very kind. Thanks Amy!

Overall, our room was great. We loved the pool. Room service was good and prompt. The location is wonderful for doing things downtown. Communication with the hotel prior to arrival was wonderful. Things were just soured by the whole check-in process.