Upon arrival, I was greeted by Ada at the welcome desk. I assume I did not meet the hip standards of a W guest, even though I've stayed at many W's including this one twice before. When the credit card swipe would not read my card, she rudely told me I needed to use another card. I gave her another one, but the reader wouldn't read it either. She seemed very disgusted that my cards were worn. She told me that I must use them too often and asked me why my card providers had not given me new ones. I asked her why she couldn't key in my card numbers. She told me that wasn't a possibility. So I waited five more awkward minutes while she tried a couple more times to swipe my cards and stared at me like I was an alien bothering her. I was frustrated at this point bc I had two teenage boys with me who were anxious to get to the Miami Heat game we would soon be late for. Finally, she told me she would email me a card authorization form and I could go to the business center and fill it out. She admitted that she actually could key in my numbers but was not supposed to for security reasons. My time at the welcome desk took about 15 minutes. She did go ahead and provide me with room keys so the guys could go ahead and drop off their things and get ready for the game while I went back down to the business center to deal with the paperwork. When I checked into the St Regis the next day, they keyed in the numbers immediately after it wouldn't read them from the swipe. The teenage guys with me remarked about how everyone at the St Regis was over the top friendly, welcoming, and helpful. The Whatever/Whenever policy is true of the St Regis much more so than the W.

The savior of our W experience is Amy, the concierge with her AMAZING act of kindness in placing a sweet welcome note and incredible Lebron James poster (like a fat head) in our room celebrating our trip into town for the game. This made my student's night. She also extended to us an upgrade to a cool corner room, which was so very kind. Thanks Amy!

Overall, our room was great. We loved the pool. Room service was good and prompt. The location is wonderful for doing things downtown. Communication with the hotel prior to arrival was wonderful. Things were just soured by the whole check-in process.

Excellent staff well managed and very clean . skyline views that make for a romantic evening !!! The corner rooms will blow your lady away and its just a short walk to Morton's steakhouse or Ruth's Chris at centennial park

If shiny and new turns you on, you would be all lit up here. Sleekly outfitted rooms, excellent and genuinely gracious customer service. Two minor annoyances marred an otherwise 5-star performance for me. There are only 2 elevators, and that made service very slow. Allow at least 5 minutes of waiting for every trip. And as luxurious as everything seemed, the towels were thin and not very comforting and certainly not plush. Maybe they were environmentally friendly, but that is how I usually measure luxury and these, surprisingly, fell far short. So, be prepared for that, and otherwise enjoy yourself.

My time at the W was brief, but very welcoming and comfortable. I felt as if I had several questions I wanted answered and way too many requests. I, myself, felt like a pest. However at the front desk, a young many named Alejandro was very professional and answered every single question with a smile on his face. He addressed me by name and made strong eye contact when I spoke which let me know he was listening. Even when I callef down from my room I especially asked to speak with him. Great job Alejandro! Great job W!