If shiny and new turns you on, you would be all lit up here. Sleekly outfitted rooms, excellent and genuinely gracious customer service. Two minor annoyances marred an otherwise 5-star performance for me. There are only 2 elevators, and that made service very slow. Allow at least 5 minutes of waiting for every trip. And as luxurious as everything seemed, the towels were thin and not very comforting and certainly not plush. Maybe they were environmentally friendly, but that is how I usually measure luxury and these, surprisingly, fell far short. So, be prepared for that, and otherwise enjoy yourself.

My time at the W was brief, but very welcoming and comfortable. I felt as if I had several questions I wanted answered and way too many requests. I, myself, felt like a pest. However at the front desk, a young many named Alejandro was very professional and answered every single question with a smile on his face. He addressed me by name and made strong eye contact when I spoke which let me know he was listening. Even when I callef down from my room I especially asked to speak with him. Great job Alejandro! Great job W!

I loved the modern look of the hotel. The pool was rooftop overlooking downtown Atlanta -awesome view! Staff was extremely friendly and took care of all our needs! The bar and lounge areas are very clean and a great place to socialize.

I typically stay at W's when traveling and I must say, this is the "sexiest" one I've stayed at. The one Leary thing..if you get a king room..make sure you aren't staying with a relative or friend - the shower is pretty much in the center of the room and glass. Great for couples :)