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“Glam 'n Style” 4 of 5 stars
Review of W Atlanta Downtown

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W Atlanta Downtown
4.0 of 5 Hotel   |   45 Ivan Allen Jr. Blvd, Atlanta, GA 30308   |  
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Ranked #40 of 188 Hotels in Atlanta
GreenLeadersBronze level
Saint Louis, Missouri
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
“Glam 'n Style”
4 of 5 stars Reviewed November 17, 2012

If shiny and new turns you on, you would be all lit up here. Sleekly outfitted rooms, excellent and genuinely gracious customer service. Two minor annoyances marred an otherwise 5-star performance for me. There are only 2 elevators, and that made service very slow. Allow at least 5 minutes of waiting for every trip. And as luxurious as everything seemed, the towels were thin and not very comforting and certainly not plush. Maybe they were environmentally friendly, but that is how I usually measure luxury and these, surprisingly, fell far short. So, be prepared for that, and otherwise enjoy yourself.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 29, 2012
Thank you for your review. I genuinely appreciate your feedback and your kind words about the hotel and our talent. I’m very sorry that you had a delay with the lift. Things generally flow pretty well but with a large group in the hotel it may have caused a delay. We will carefully inspect our linen inventory and remove any items that do not meet our standard of luxury. We are always working to improve service levels and I will share your comments with our management team. We look forward to welcoming you back on your next visit.
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548 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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1 review
5 of 5 stars Reviewed November 15, 2012 via mobile

My time at the W was brief, but very welcoming and comfortable. I felt as if I had several questions I wanted answered and way too many requests. I, myself, felt like a pest. However at the front desk, a young many named Alejandro was very professional and answered every single question with a smile on his face. He addressed me by name and made strong eye contact when I spoke which let me know he was listening. Even when I callef down from my room I especially asked to speak with him. Great job Alejandro! Great job W!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 29, 2012
Thank you for your review! I’m very glad to hear that you enjoyed the service at the hotel and our talent made you feel welcome. I look forward to sharing your comments with Alejandro and the rest of our team. Thank you for choosing W Atlanta Downtown. Cheers!
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1 review
5 of 5 stars Reviewed November 15, 2012 via mobile

I loved the modern look of the hotel. The pool was rooftop overlooking downtown Atlanta -awesome view! Staff was extremely friendly and took care of all our needs! The bar and lounge areas are very clean and a great place to socialize.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 28, 2012
Thank you for posting a review! I’m glad to hear that you were impressed by the hotel’s design and our attentive service. We want W Atlanta Downtown to feel like your home away from home. We look forward to welcoming you back soon! Cheers.
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Nashua, New Hampshire
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2012

I typically stay at W's when traveling and I must say, this is the "sexiest" one I've stayed at. The one Leary thing..if you get a king room..make sure you aren't staying with a relative or friend - the shower is pretty much in the center of the room and glass. Great for couples :)

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 28, 2012
Thank you for your review. We sincerely appreciate your kind words. The glass wall that separates the shower from the bedroom in our Wonderful and Fabulous rooms with king beds is definitely a unique feature. Our Fabulous rooms with 2 queen beds have an opaque glass wall and a shower/tub combo with a door that separates the bedroom from the WC for added privacy. Thank you for choosing W Atlanta Downtown and we look forward to welcoming you back!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012 via mobile

By far, the best W hotel I've been to and W Hotel or not, the most helpful, friendly and awesome staff ever. When staying here, I really felt I got way more service and quality than I paid for. The rooms were fantastic, the decor is super chic, and the amenities seem nicer than at other hotels. Plus, the shower! Worth a trip to this hotel for it alone. Super sexy!

The other main reason I stay at W Hotels is their Acura shuttle service. If you're going anywhere withhin about a two mile radius, the hotel will drop you off wherever you want to go. I was in town for a conference held 3 blocks away. Siye and Frank from the W dropped me off and picked me up each time. Neither of them had to pick me up but they said to call them when I was ready to leave and if they were near by they would pick me up. They both went above and beyond to help me- in fact, all the staff members there did.

Usually when you stay at a hotel with multiple locations, you know what to expect- it's why I stay at the W and go to Starbucks when I travel for work. No bad surprises. But staying at this W Hotel exceeded my expectations by far. Thanks to everyone there!

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 14, 2012
Thank you for sharing your recent experience at W Atlanta Downtown! I’m glad to hear that you were impressed by the hotel’s design and the variety of features and amenities. I appreciate your comments about our complimentary Acura car service. I will be sure to share your feedback with Siye, Frank and the rest of our team. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 7, 2012

I stayed here for 2 nights on a work trip and picked this location because it was next door to my office (plus yay for being an SPG member). I arrived super early, around 7am on Monday and the front desk employee was very helpful and let me check in early so I could get ready for my 8am meetings.
The room was nice and spacious but overall dark. I walked around and turned all the lights on and still felt like it was far too dark. My other quip or maybe just a suggestion, is if you’re staying here with someone other than your significant other (and even then…), you may want to ask about the room or rethink your stay because the shower is placed in the middle of the room, and is see-through. Great if you want to put on a show, not so great in any other circumstance.
The last thing about my stay that I wanted to note was the wifi. By day two, I couldn’t deal with how slow the regular wifi was so I paid for the enhanced subscription, and that did not help at all. It was horribly slow and at some point I simply gave up on trying to read up on my news and get my work email.
The room service was great, however, – I had a lobster cobb salad that was absolutely delicious and a very hearty portion.
Overall, a very nice hotel, though a bit dark and wifi needs a lot of improvement.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 13, 2012
Thank you for your wonderful comments about the hotel and our staff. I’m glad to hear that we were able to check you in early and you found the room to be spacious. The Lobster Cobb salad is a personal favorite. It’s a great benefit to have all of our food prepared by BLT Steak! I appreciate your comments about the guestroom shower. We do have different styles to offer. Next time, you might want to reserve a Fabulous room with two queen beds. It has a shower/tub combo, an opaque glass wall and a door that separates the bedroom from the WC for added privacy. We just completed a major upgrade to our Wi-Fi network. The Enhanced connection provides 5 MB bandwidth which should give you the capability to stream music, videos and work without slowing your internet connection. Thank you for choosing W Atlanta Downtown and we look forward to welcoming you back on your next visit.
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Brentwood, California
Top Contributor
63 reviews 63 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 6, 2012

I arrived at the property and found the property to be a spectacular “W” property. I was in town for a business conference for the week and arrived late in the night. Didn’t want to do much but to get some rest. I was greeted with a smile upon checking in and the process was flawless. As I entered my room, I had a great view and the room was very clean. I set my clock for a 4AM wake-up. I had to be at GWCC by 5AM. Taxi service in Atlanta is different from other cities whereas you call dispatch for a pick-up and they have the cab driver call you back to confirm. Nice touch! The next morning I call for my taxi and the driver calls me back to confirm. I’m picked up by 4:30AM. Keep in mind that it’s still very dark outside. I arrive at GWCC and pass my entire day at the conference center. It’s now 5:00PM and I’m ready to go back to the hotel and go out to walk the area and get a good dinner somewhere. I call for the taxi and the same process is given. As I arrive at the hotel, I give the driver my AMEX. Card to pay for the ride. The driver refused to take the card and demanded cash! This was a first! I literally debated with this guy and refused to give him cash! He only changed his mind when I threatened to call his dispatcher.. Finally I’m out of the “penalty box for not having cash” taxi. I now am ready to eat and walk the area. This is the part when I stated “The “W” Downtown Hotel Is spectacular, but…..” To my surprise there was nowhere to go in walking distance. The majority of the venues were near the GWCC. It was complete isolation scripted right out of the Will Smith movie “I am Legend.” The property has a very nice steak house downstairs and a pizza pallor across the street, but that’s about it. I believe that the “W” Hotel Mid-town would have been the better location to stay. At least there are numerous venues to walk too or the Omni Hotel CNN is another location that has venues. Again, the property is spectacular, but you will literally need a taxi to get you to all the places you want to go to. And don’t forget to have “cash” when calling for a taxi!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, November 12, 2012
Thank you for your review. I’m very glad to hear that you enjoyed the hotel and our talent made you feel welcome. We think W Atlanta Downtown is spectacular too! I’m sorry to hear that you had a challenge with a taxi driver. While you are always welcome to call your own taxi, we have a taxi stand at the hotel and there are generally several taxis on standby. Our concierge is available to assist with a wide selection of restaurants and bars within walking distance of the hotel. We also offer a complimentary Acura car service that will transport you to some of the hottest new additions to the Atlanta culinary landscape - all within a 2 mile radius of the hotel. Thank you for your feedback and I hope we have a chance to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Atlanta Downtown

Address: 45 Ivan Allen Jr. Blvd, Atlanta, GA 30308
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Atlanta
#12 Romantic Hotel in Atlanta
#13 Luxury Hotel in Atlanta
#16 Green Hotel in Atlanta
#27 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Atlanta Downtown 4*
Official Description (provided by the hotel):
The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more   less 
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Also Known As:
w Atlanta Downtown Hotel Atlanta
w Hotels Atlanta
w Hotel Atlanta

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