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“Superb customer service and kindness” 5 of 5 stars
Review of W Atlanta Downtown

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W Atlanta Downtown
4.0 of 5 Hotel   |   45 Ivan Allen Jr. Blvd, Atlanta, GA 30308   |  
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Ranked #39 of 188 Hotels in Atlanta
GreenLeadersBronze level
Nashville, Tennessee
1 review
“Superb customer service and kindness”
5 of 5 stars Reviewed September 10, 2012

I am currently staying at the hotel on a 3 night stay. I was reffered to the hotel by my sister-in-law. Upon arrival I was promptly greeted and tended to. After arriving I could not find my state issued identification. When walking in the lobby from, Carly D. at the front desk recognized me from my ID that she had found (I had appearantly lost in the hotel). Carly had already placed it under my room door in an envelope with a nice note. She even gave me a free drink to be used at the W bar to help my day. I was impressed by her assertiveness, recognition and willingness to go the extra details. The hotel is equally as nice. I love the workout facility. I box for conditioning and the W has a heavy bag and speed bag. It also has amazing views of the city. I will always stay here when traveling to Atlanta.

Room Tip: Corner room view is fantastic. Choose free breakfast as your gift if you are a platinum member.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, September 21, 2012
Thank you for choosing W Atlanta Downtown! I look forward to sharing your comments with Carly and the rest of our team. I appreciate your positive comments about SWEAT, our work-out facility on the 16th floor with amazing views. Even top athletes use it to stay in shape while on the road. We look forward to welcoming you back.
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607 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Miami, Florida
1 review
5 of 5 stars Reviewed September 6, 2012

I've often stayed at the W Hotel in Downtown Atlanta and I must say this is my favorite hotel in the city of Atlanta. The service is 2nd to none and they staff members at this location do a great job in accommodating all needs of their guest. From the wonderful presentation of the rooms to the exquisite service provided by the staff, this is by far the best hotel money can buy in Atlanta.. Special thanks to Staff member's Carly and Michael, and also to Manager's Ada and Alejandro.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, September 13, 2012
Thank you for your review! I appreciate your kind words about our hotel and especially our talent. I will be sure to share your comments with Carly, Michael, Ada, Alejandro and our entire team. I know they look forward to your next stay so we can arrange yet another amazing experience. Cheers!
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Atlanta, Georgia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 6, 2012

I stayed at this hotel for one night and the overall experience was phenomenal. From the check in staff, to Frank their hotel Acura SUV driver to Amy at the concierge desk, the experience was one of the best that I have had in a long time. The decor of the hotel was fresh and new-age, which is a change from your standard cookie-cutter hotel. Our room was on the 9th floor and had a nice view; it was very comfy from the bed to the shower. The hotel pool on the 16th floor offers great view and is a great place to relax.

Room Tip: High Floor room will give you the best view. The hotel only goes up to the 15th Floor with rooms.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, September 14, 2012
Thank you for taking the time to write a review! I will be sure to share your feedback with Amy, Frank and the rest of our team. They do a terrific job and consistently provide outstanding service to our guests. I’m glad you enjoyed the design of the hotel and had an opportunity to use our 16th floor zero-edge pool. We look forward to welcoming you back soon!
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Roaring Gap, North Carolina, United States
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 4, 2012

We stayed two nights and enjoyed it immensely. The decor is modern and classy. The beds are very comfy. Our 10th floor room provided us with a peaceful night's sleep. Everyone working there is helpful, friendly, and energetic. The spa was heavily booked, as they accept non-guests, so plan ahead if you want a massage. The "heated" outdoor pool was cold, but beautiful, and on the 16th floor! The Fitness Center and hotel location are both great. The use of the Accura and driver were a big plus.

Room Tip: High floor.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, September 18, 2012
Thank you for your kind words. I’m glad to hear that you were impressed with the hotel’s design and our many features. We are extremely proud of our talent for the exceptional service they provide to our guests. Our bliss spa does book up quickly so I highly recommend pre-booking your spa services. Thank you for your comments on the pool. We have the heater set to 82 degrees which may feel cold for leisure swimming. We will be increasing the temperature as fall approaches. Thank you for choosing W and we look forward to welcoming you back!
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Zephyrhills, Florida
Top Contributor
76 reviews 76 reviews
53 hotel reviews
Reviews in 44 cities Reviews in 44 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed September 4, 2012

We had a Wonderful room that had a great view of downtown Atlanta. I loved the glass shower - I could still see the TV while showering. If someone could place a towel hook closer to the shower I'm sure guests would appreciate it. The room color and decor is dark but we were only there at night so it didn't detract from the experience. The staff we encountered were very friendly, especially Carley at check-in. We did not visit the bistro or restaurant but we took advantage of the coffee and pastries in the Living Room on our last morning. As a couple in our forties, we aren't into the "see and be seen" scene - the pool area was occupied by a much younger group on a Sunday late afternoon and I was glad I didn't have a child who wanted to use the pool - it wasn't kid friendly with the wet bar and loud music and extra-scantily clad young women. One caveat - this hotel had a lot of noise, inside and out. The hotel-provided earplugs were appreciated, but not very effective against the sirens, slamming room doors, music from the pool area, and guests on our floor (11th) who yelled to each other in the hall until 11pm. That said, the bed was comfortable, even for a difficult sleeper like me. If both of the hotel lifts are in working order, it doesn't take too long to get to and from your floor. Our stay was to attend a convention and this hotel is very walkable to the central downtown area. This is a very nice hotel, even though I felt too old to stay there (that's just me). Finally, the customer service was great - the general manager immediately took care of some erroneous charges on our bill. If you're looking for a hip, rocking place to stay while in downtown Atlanta, this is the place for you!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, September 12, 2012
Thank you for your comments! I'm glad Carly and the rest of our team provided you with exceptional service. It’s also good to know you liked the shower - it’s a popular feature with many of our guests. Wet (our pool area) is definitely the place to have fun. We generally only have pool parties on the weekends and now that the weather is changing they are pretty much done. Visit our website for more details on future programming. The pool is heated and open all winter for anyone brave enough to take a dip. Hopefully on your next visit you will have an opportunity to experience BLT Steak. They offer an amazing dining experience. Thank you for your review and we look forward to welcoming you back!
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Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 3, 2012 via mobile

Can't compliment the service enough. Food at BLT is very good, although above average price even for a hotel. Hotel decor is very contemporary and feels cold and artificial with lots of purples, grays, and chrome.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, September 10, 2012
Thank you for posting a review. I’m glad to hear that you enjoyed your experience. We continue to receive wonderful comments regarding BLT Steak - recently recognized as one of the top five steak restaurants in Atlanta. Thank you for choosing W Atlanta Downtown. Cheers!
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McDonough, Georgia
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 31, 2012

Had a wonderful experience at the W downtown. Check-in was quick and efficient, the room extremely comfortable (overslept two mornings in a row). The hotel driver Frank was simply outstanding. His attention to service and availablity was really the highlight of our stay.

Thanks for the great service.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAtlantaDowntownGM, General Manager at W Atlanta Downtown, responded to this review, September 5, 2012
Thanks for your review! I’m glad to hear that you found the room and bed to be comfortable. We want W Atlanta Downtown to feel like your home away from home. I look forward to sharing your comments with Frank. Thank you for choosing W Atlanta Downtown and we look forward to welcoming you back.
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Additional Information about W Atlanta Downtown

Address: 45 Ivan Allen Jr. Blvd, Atlanta, GA 30308
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Atlanta
#13 Romantic Hotel in Atlanta
#14 Luxury Hotel in Atlanta
#15 Green Hotel in Atlanta
#26 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Atlanta Downtown 4*
Number of rooms: 237
Official Description (provided by the hotel):
The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome. ... more   less 
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Also Known As:
w Atlanta Downtown Hotel Atlanta
w Hotels Atlanta
w Hotel Atlanta

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