I will not stay at this hotel again.
I normally stay at the Ritz Carlton in Buckhead for the same price I paid for this Westin, and had to stay here for a recent convention. To spare you from a really long entry, here is a list of issues with this hotel that you should NOT find at a 4-5 star hotel in a major metro area:
- The elevators are a nightmare! It always took a minimum of 10 minutes of waiting before an elevator became available to take me to my floor or the lobby. At the especially busy times, it took well over 25 minutes for me to get to my room.
- Bathroom was extrememly small. This is because each room is shaped like a pie wedge, with 24 rooms completing the circular shape of the hotel. At the small end of the pie wedge is your bathroom, which is TINY. 2 People will not fit in the bathroom.
- The associate at check in was not pleasant and did not have a smile on her face.
- The air conditioning system was inconsistent, loud, and made an even louder noise every time it turned on. I had a horrible nights sleep.
- The TV remote control worked 50% of the time.
- The room cleaning staff did not even take the time to put the ironing board and iron back in the closet. (this happened 2 days in a row)
- The rooms are somewhat dirty, with a stain on my chair and comforter.
- My cordless phone did not work.
I am an avid Westin customer, but this Westin is a mess. Built in the 70's, it needs a MAJOR overhaul. Spend your hard earned money at a different hotel.
I truly am surprised at the other positive reviews of this hotel - as some of my complaints cannot be changed. (i.e. - small bathroom, horrible elevators, heating/air system)