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“Great Hotel in Buckhead” 4 of 5 stars
Review of JW Marriott Hotel Buckhead Atlanta

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JW Marriott Hotel Buckhead Atlanta
4.0 of 5 Hotel   |   3300 Lenox Rd, Atlanta, GA 30326 (Buckhead)   |  
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Ranked #31 of 188 Hotels in Atlanta
GreenLeadersSilver level
Stuarts Draft, Virginia
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
83 helpful votes 83 helpful votes
“Great Hotel in Buckhead”
4 of 5 stars Reviewed November 12, 2006

I just returned back home after a two night stay at the JW Marriott Hotel located in the Buckhead section of Atlanta. The hotel is in a great location especially if you want to be near restuarants and shopping. Directly across the street is a Ruby Tuesday and Houston's Restuarant. The Lenox mall is also connected to the hotel and is rated one of the best malls in Atlanta.

Also across the street from the hotel is the Marta Subway Lenox station. I was able to get on the Marta Subway at the Atlanta airport and take it all the way to the hotel. No need for a rental car. The hotel also offers a complimentary limosine service for destinations within a two mile radius of the hotel.

My hotel room was very spacious and offered many ammenities. The large bathroom was all marble and had a separate shower and bathtub. The beds featured pillowtop mattresses and the linens were clean and fresh. Also in the room was a refreshement center which featured all kinds of snack foods and beverages that could be billed to your room. Each room also has a doorbell which is something I've never seen in a hotel before. One other nice feature is the guest has the option of requesting housekeeping service at a specific time of day by hanging a card outside the door.

The hotel has a large fitness center with many different types of exercise equipment to choose from. There is also a large indoor pool, whirlpool, sauna, and steamroom.

My only dislikes to the hotel is that it charges $12.95 plus tax for high speed internet and the plumbing is a bit noisy. I was awaken a copule of times when people in nearby rooms were taking showers. Other than that I really enjoyed my stay and definitely recommend it to fellow travelers.

  • Stayed November 2006, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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588 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
Hot Springs, AR
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 2, 2006

The large staff is lovely and attentive but the property has several problems. During our 4 night stay at the hotel we had very little hot water in our room and were told by the maintenance staff that this is a problem at the hotel. In order to have a warm shower we were told to turn on all 3 faucets in the bathroom. This did do the trick but there was not enough water pressure.

The sink in the bathroom was cracked and leaked water onto the floor; therefore, we had to keep the sink closed.

High speed Internet is provided by Ethernet which was so slow we found it more convenient to use dial up. When I requested they deduct the charge for Internet service from my bill they said it was done although at check out time I found it had not been deducted and had to ask again.

At the conclusion of our stay I was very happy to leave the property and will not return. Very disappointing for what should be a first class property.

  • Liked — staff
  • Disliked — hot water problems
  • Stayed October 2006, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Top Contributor
205 reviews 205 reviews
106 hotel reviews
Reviews in 77 cities Reviews in 77 cities
230 helpful votes 230 helpful votes
5 of 5 stars Reviewed August 23, 2006

This hotel is a smart choice if you want to be in a location convenient to shopping, good restaurants, and transportation.
But, my favorite thing about this hotel is their attention to detail. They understand customer service. When you arrive the bellman welcome you. The registration desk is prompt and professional and the little extras--like the coupons for free Starbucks thay gave me upon check-in--make the difference between this being a nice hotel to this being an extraordinary hotel.
I stay here when I want to do serious shopping in a lazy way. A key-card door connects the hotel to a passageway to the mall so you don't have to go out in the weather if it is not pleasant. You can shop and then return the bags to your room and go out for more. The room service here is not quite as stellar as that of the Hyatt down the street. The food is acceptable, and on this visit I had breakfast, lunch and dinner in the room. There are good restaurants in the mall--try Prime--and places like Houston's a short walk away.
One thing I like about this hotel is if you want to sleep in housekeeping doesn't disturb you and there are nice little hang tags in the room so you can alert the staff to your choices. The room has magazines to read and the bed is comfortable. This hotel can be pricey but the weekend rates are usualy pretty much par for the area--$189 or so,

  • Liked — Customer service
  • Stayed August 2006, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Buckhead Atlanta

Address: 3300 Lenox Rd, Atlanta, GA 30326
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Atlanta
#13 Luxury Hotel in Atlanta
#24 Romantic Hotel in Atlanta
#29 Business Hotel in Atlanta
#57 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Hotel Buckhead Atlanta 4*
Number of rooms: 371
Reservation Options:
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Also Known As:
Jw Marriott Atlanta
Marriott Hotel Buckhead Atlanta
Marriott Atlanta
Atlanta Marriott

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