Immediately upon getting out of my car I had a gentleman approach me ask me why I parked in front of the hotel, once I told him that I had a reservation and needed to check in be proceeded to follow me inside the hotel. Inside was no help or better the lady behind the counter was rude......I was checking in with a friend's and family rate for the weekend Thursday thru Sunday Nov.14-17 anyway I didn't have the necessary documentation..... now mind you I am a woman of color but there was a woman same color as myself behind the counter she was once again VERY rude she just looked at me and said well you can get the form sent to you or either stay at the regular rate. So I walked away from the counter to make a call to my mom who is a Marriott employee couldn't get her on the phone so I walked back over to the counter to let the lady know my decision she had walked away from the and was standing in the walk way talking to another employee she made no move to come back over to the counter to assist me which I thought was rude. I choose to stay at the regular rate until my mom could send the appropriate form but someone else ended up checking me in because the lady who started working with me refused to return to the counter to finish what she started. I will not recommended this hotel to anyone. I normally enjoy staying at the J.W. my fiance proposed to me at the J.W. Marriott in Orlando, but this one in Atlanta does hold up to that standard. I will be here until I check out on Sunday Nov. 17, I hope it gets better. Not happy right Now!!!!!
- Also Known As:
- Jw Marriott Atlanta
- Marriott Hotel Buckhead Atlanta
- Marriott Atlanta
- Atlanta Marriott
- Reservation Options:
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