Stayed three nights at JW Marriott in Buckhead on a leisure trip to Atlanta. I agree with most other Tripadvisors that the hotel is a class act, with great sleeping accommodations (fantastic beds!), wonderful room appointments, and a good fitness room, loaded with equipment. However, for the following reasons, it doesn’t get to the “Excellent” rating from me (as an experienced Marriott Platinum traveler):
Upon arrival, a small package was waiting for me, but I was not notified of it upon check-in (as is normally the case). When a co-worker asked me if I had received the package, I inquired at the front desk (more than one day into my stay). There were no notes on my record of a package waiting for me, but indeed there was. The storage room security person confirmed it had arrived days in advance of my arrival, but no one bothered to put notes in my reservation record for the arrival. The package was promptly delivered once it was discovered;
Structurally, the Concierge Lounge isn’t large enough to accommodate the number of guests that have access to it during most week days. Breakfast is good, service in Concierge is excellent, but it just isn’t large enough. Also, the chair for using the Concierge Lounge computer is much, much, much too low. It needs to b e replaced with a higher chair. Also structurally, in a standard room, there’s very little room on the bathroom counter to accommodate dop kits for two persons. The sink area is simply too small. All other aspects of the bathroom are good.
There are some rooms facing south (towards downtown Atlanta) which overlook railroad tracks. In the middle of the night, light sleepers can definitely hear freight trains running besides the hotel. You might want to bring ear plugs just in case.
But the biggest problem of all is evening housekeeping. Turn down service (a standard procedure for Marriott Platinum members) was badly inconsistent. It happened on night # 1, but not on nights # 2 and # 3. When I called Guest Services at 10:45 pm on the second night to get refreshed towels, it took 55 minutes (and two phone calls) for the towels to finally be delivered. Because of the housekeeping failures on night # 2, I went to the front desk prior to the evening and made a special request to insure that there would be a turndown service (again, as is standard --- or supposed to be standard – for Platinum members). I was assured that it would happen. At 10:15 pm, upon going back to our hotel room, lo and behold NO turndown service had been performed. They tried to come up with some kind of excuse that I had my “Do Not Disturb” sign deployed outside the room, but that was not the case (the next door to me did, but not mine). Housekeeping simply messed up. This is an easy problem to fix.
Notwithstanding the above, if the price is right, I would return to the JW Marriott, but wary of making sure that the above issues (except for the structural ones) are taken care of.