Room was great, clean and everything you'd expect – Hotel facilities in bar , restaurant , shop all great ... Valet team outside very friendly but that’s where it stops - I have never stayed in a hotel where no one smiles or is friendly . Not one person from reception, to the bar, to the housekeeping smiled – it felt like intruding in someones house ! I have no idea if something had happened in the hotel as it was quite a surprise for a JW Marriott team to be so sullen. It got to the point I dreaded speaking to reception and did it over the phone as over my 5 day stay it was starting to grate. Had I not paid upfront through BA.com - I would have checked out. A perfect example that summed up the staff attitude was with something as dull as dry cleaning - I put some items in Day one - for next day return - Day 3 still not arrived - i chanced reception ( sadly in person ! ) to be told to see if concierge had it . Asked concierge , no response - she walked off returned with some hangers , Asked my name - went to hand it to me and said they hadn’t had chance to deliver it – although a day late .... I kindly asked them to send it to the room as I was off out. Hugely disappointing. Bad enough for one night - but 5 was draining.

Normally JW Marriott properties are very well-appointed, service is great, rooms are spacious and clean, and all the elements of the property are well-designed. However, I found this hotel to be very poorly run, poorly maintained, and awkwardly designed. My department held a weeklong meeting there in mid-January, 2013. The staff was absolutely top-notch in terms of friendliness and accommodation. Shortly after checking in, I used the lobby bathroom and it wasn't clean. At all. The room was nice, clean, and large. The bed was comfortable. Above the bed, though is a smoke alarm with a bright green LED. Bright and annoying. Multiple people taped things over the light from the second night on.

On several of the days i finished with meetings around 430-500 pm only to find that housekeeping had not been to my room. One day, they didn't come at all. The restroom by the conference areas is just a mess. Fixtures pulling out of the wall, screws missing, stalls unclean.

I will say that the food was good (though i never tried the actual restaurant) and they had a lot of healthy options. There are several shuttles that will drive you within a certain radius for free. Getting one is a little bit of a CF as there didn't appear to be much of a system.

This isn't a bad hotel. It is, however, a terrible JW Marriott.

Overall, it was a good experience. But for the price, I would expect an outstanding experience. I'd say it would be a good value if booked at a discount.

Love that it's literally across the street from a MARTA station, making it very convenient for downtown activities.

We stayed here three nights while visiting Atlanta & attending the NFC Championship. We love the JWs & have stayed at ones in Hawaii, Indianapolis, Chicago, Orlando & Grand Rapids, but this one just doesn't have the awe factor as the previous ones I mentioned. I do have to say that the staff is very friendly & professional.

We had a corner room that was nice, but for $30 more a night, not worth it. The bed was very comfortable & bathroom nice, but walk in shower was small compared to the other JWs.

Overall, this was my least favorite JW of the others that we stayed in, but nice otherwise.

I would recommend if staying in the Atlanta area.