I stayed this week at the JW Marriott in Buckhead and used their meeting rooms for a small conference. Service was impeccable and the facilities were very, very nice.
The service started at the valet stand where we were greeted with a smile and helped into registration. There was a bit of a line here but the folks behind the desk made eye contact with us and said they'd be right with us. I'm the type to always find something to do while I'm in line, so that doesn't bother me; I really appreciate the personal connection though as being ignored makes the wait seem longer. After we got our room keys, one of the employees helped us to the elevator (two women, large bags - very chivalrous of him).
Rooms were nice, with good amenities (soaps, etc.). Because I was responsible for the conference, they upgraded my room, and I had a terrace and free internet (more on that later). I had a beautiful view of the fall colors in the surrounding neighborhoods. My room was quiet - possibly because it was on the end of a hallway).
When I went to use the internet, it appeared I could only use a password (which I didn't have) or use my room number/name to log in. This second option required that I accept terms and pay $12.95 - I logged in, think I would have to dispute the charges since I was told I had free internet. When I went to check out, I was not charged - a pleasant finding. It's nice when a hotel keeps their word and smoothes over little things without you asking.
Our conference was for 40 people or so. The room was supposed to hold 50 but I'm pretty sure we would have had to leave our bags outside if we'd had that many. Aside from that concern, the facilities were excellent. We brought our own portable projector, which the hotel allowed. (If we'd use theirs, it would have been another $800 for the duration).This was another pleasant aspect of their service. We use a graphic recorder (an artist who captures the meeting in graphics) and the hotel was very helpful in making sure we had the right type of easels. Food service was excellent and the staff was awesome. I have several dietary restrictions and usually have to bring my own food. When one of the servers saw me, I expected a comment about not bringing outside food. I mentioned that I was gluten free and he promised to take care of me. Sure enough, he brought up some options to pick from, including a box of GF waffles for breakfast the next morning. One of the risks of eating out is you never know if something is really GF, so when he not only described my options but also showed them to me, I was really pleased. This fellow, who wasn't a manager or a special customer advocate, took care of me as if he had all the authority of a supervisor. If we meet in Atlanta again, I'll definitely go back because of this man. Awesome service!
Location is also a plus - the hotel is across the street from the Lenox MARTA station, making transport to/from the airport a breeze. At $2.50 per trip, this is a bargain compared to a cab ride. Also, there are restaurants and a mall across the street.
Finally, although it's not a critical aspect, the toiletries provided were lovely. After a very long day, it was nice to get into a hot shower and have better than average soaps/shampoo to use.
I think all the rooms are quiet - according to my teammates, at least. End of the hall made the hall...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.