The majority of the staff were very nice (shout outto Stephen S., valet/bellman extraordinaire) but not very good at what they did. Checked in to an upgrade I had to turn down, as it was directly next to all the HVAC equipment. They had a hard time finding an acceptable room. That room had a broken curtain pull, tiny windows, blistered peeling paint in the bathroom, and the tub wouldn't drain. I booked 6 rooms and they walked my VP (who is a diamond elite plus). Took 30 minutes to get them to find him a room after all. I sent a pair of pants to be laundered and had to call down 3 times before they managed to find them and bring them to me. There was more but you get the idea.
They just really don't seem to know what hilton level customer service means.
- Official Description (provided by the hotel):
- Experience exciting downtown Atlanta at the stylish DoubleTree by Hilton Hotel Atlanta Downtown. Walk to many downtown attractions such as Georgia Aquarium, Georgia World Congress Center, Georgia Dome and many other attractions. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Atlanta Downtown Hotel Atlanta
- Wyndham Atlanta
- Atlanta Marriott