The rooms are out dated with worn out carpeting. Dust on all the electronics, table & bed headboard. Frayed bedroom sheets with many stains. Dark walk in closets with a few hangers. Only one mirror in the room under poor lighting for make up & shaving. The staff are friendly but only motivated and expect tips for everything. On the day of our check out my daughters went in the elevator to go to the penthouse floor to say goodbye to their aunt at 11:45 am and they got stuck in the elevator on the 19th floor. My daughter called me on the cellphone to let me know that the elevator is not moving. I tried to call the front desk from our room but the phone was dead. I ran down 5 flights of stairs to notify the front desk that the elevator was stuck. The agent said he would notify the maintenance. After waiting for 30 minutes no one from the hotel staff or security had showed up or considered this an emergency. All they kept telling me, " they are working on the elevators". In the meantime my kids are calling me to find out what was going on and why has no one showed up yet. Mind you we have a 12:00 pm shuttle waiting for us to go to the airport. It was 45 minutes after the elevator had stopped that someone called them on the intercom and was able to get them out. ( But why so long ??? ). My daughter has claustrophobia and was having anxiety attacks. No one from the hotel staff ever approached me or apologized for this inconvenience. I know things can break down but their nonchalant attitude was disturbing.