Although the hotel is beautiful, the desk staff and ones on the phone are idiots. The door men were fabulous though. We stayed there for a wedding and they took 2 hours before they would let the bride go to her room because her father was paying and he wasn't there. After two hours of her in tears at the counter trying to get some way to verify his credit card, I asked if someone else could supply their card just for the time being and they said "oh sure". That couldn't have been thought of hours earlier? Our room had a full kitchen but no cups, dishes or silverware. Even the penthouse had very little in the kitchen. Each time I called the hotel, whoever answered was rude, unprofessional and clueless. It is certainly bad management to let people like this be the "face" of this lovely hotel. Parking should be free for guests. You pay enough.

I was told the room price which was fine plus a 75 dollar incidental fee which is refundable also fine. When I checked my credit card I find out they charged 75 $ a night incidental fee when I asked them they said I was told that when I checked in that was a lie they told me it was a 75$ fee not 75$ a night so it left me real short on money! So if u stay there for a week make sure u have plenty of extra money on ur card because there gonna hold the room price plus 525$! I've stayed at a lot of hotels and have never heard of anything as crazy as this! Very pissed off! They will Nvr get another dime from me an I plan to start an Internet slander campaign as soon as I get home!!

The rooms are smaller than Japanese hotels. As I lay in bed I can turn the doorknob. Really. No desk, 2 outlets both completely full, no place to put a suitcase and not very clean. The phone didn't work, the heater barely worked and the front desk was surly. If all you need is a bed in Midtown it might be OK.

Not a good stay this time. We have enjoyed our previous stays the past three years, as we have season tickets at the Fox Theater

There a lot more paper work at check in. We arrived at our room which turned out to be very small with a doue bed with no cups or coffee maker in the room. I called guest services and told them that we were supposed to have a Queen/King Suite. She told me thAt we were in the correct room. I told her my co formation stated otherwise. She told me if I had "something in writing" to take it to the front desk, soI did. I told the man At check-in my problem an showed him my confirmation. It told him that since we had partially unpacked we would keep the small room, however I would like the difference in the room rates credited to my credit card. He chose to get us a Queen suite instead. We had to re pack and mp e to another room which was all thesaurus at the opposite end of the floor. We we t to Flash Dan e and had a great evening. When we. Awoke this morning, we found there were. Ups and. Coffee but no offer pot in our "New" room. One would expect more when paying over $250 for a room!!!