The hotel is well located, the staff at the front door are plentiful and friendly and the concierge is good, as is the WiFi.
On the negatives, the room service is poor and expensive. There was no cutlery in our 2 bedroom apartment (you pay 25 dollars extra to get the cutlery put in the room). The valet parking is 30 dollars and self parking is 25. The room we had was spacious but needs a serious makeover / facelift. The linen was also low quality / threadbare and some items had holes. Pool is outdoor and unheated so not useful in winter.
We had no issues with security but heeded the advice not to walk south of North Ave.