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“Beautiful room, great shuttle, disappointing restaurant ” 4 of 5 stars
Review of Hilton Atlanta Airport

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Hilton Atlanta Airport
4.0 of 5 Hotel   |   1031 Virginia Ave, Atlanta, GA 30354   |  
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Ranked #57 of 190 Hotels in Atlanta
Certificate of Excellence 2014
Lot-et-Garonne, France
Top Contributor
368 reviews 368 reviews
212 hotel reviews
Reviews in 142 cities Reviews in 142 cities
392 helpful votes 392 helpful votes
“Beautiful room, great shuttle, disappointing restaurant ”
4 of 5 stars Reviewed May 4, 2014

We stayed here for one night after a late flight. Check in was disappointing - the clerk and her boss were uncommunicative and insincere but got the job done eventually.

The high point of our stay was the room: fabulous bed, spotless cleaning, great shower and the usual lovely toiletries. We were delighted.

The executive lounge was good but there was an honor bar for the drinks. In Hilton's in Europe, the drinks would have been free of charge.

The restaurant lets this hotel down. It's souless and dull but the service was good even though the menu was a bit like a diner.

Finally, the shuttle was perfect!

Overall, I'd happily recomend this hotel.

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, May 16, 2014
Dear francophileonthemove,

Thank you for taking the time to give us some feedback on how we are doing.

We regret that your stay didn't meet your expectations and everything wasn't to your enjoyment. We do hope you will in the near future, please come join us again to let us have another chance to show you our great hospitality.

Please if you have any questions or concerns, feel free to contact me.

Regards,

Crystal M.
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800 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
Okemos, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 2, 2014

Everyone was very pleasant. In-room dining went out of their way to make sure I had Coke Zero available for breakfast--it is not normally on the menu. When I lost a button, their customer service team rushed a sewing kit up to my room in time for an emergency repair. Food is a bit pricey for what you get.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, May 14, 2014
Dear Karen H.

Thank you for the wonderful feedback and we are delighted that everything went good with your stay here at the Hilton.

We at Hilton take customer service serious so anything to make the guest feel welcome and make it right, we are one step ahead. We hope to see you back here soon!

Thank you,

Crystal M.
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London
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 1, 2014

Great location, generously sized rooms and breakfast but no free wifi except in the lobby which is poor. Service very good especially the breakfast staff. Good gift shop selling everything...no plane noise

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, May 2, 2014
Dear Boofie,

Thank you for the feedback and taking the time to let us know how we are doing. We are happy to hear everything worked out for you on your recent stay here with Hilton. We hope to see you again at our hotel.

Thank you,

Crystal M.
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Top Contributor
71 reviews 71 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 1, 2014

I've decided that my least favorite airport is Atlanta. It's too big, getting a rental car turned in and then going to the main gates is painful and they have a weird way to get picked up by airport hotel vans. So..having a nice property like this with a really nice van driver was wonderful. Nice room, nice views, several restaurants, and a really nice gym. At least something at ATL is nice!

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, May 2, 2014
Dear Triciammh,

Thank you for your feedback and taking the time to let us know how we are doing. I apologize for your experience with the airport, it can be alittle tricky, even for me. We are happy that we were able to make your stay enjoyable and give you a piece of mind while here in Atlanta.

We hope you choose to stay with us again and if you need any assistance on your next trip to Atlanta, please feel free to contact me.

Thank you,

Crystal M.
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Philadelphia, Pennsylvania
Top Contributor
186 reviews 186 reviews
32 hotel reviews
Reviews in 89 cities Reviews in 89 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed April 29, 2014

We enjoyed our stay at the Hilton Atlanta Airport. The hotel needs some repairs and it should probably be freshened up in the next few years to compete with the other brands. We ate in the hotel restaurant and the meal was okay, not amazing.

The desk clerk was nice but forgot to offer me water as part of my hilton honors status.

The bed was quite comfortable and the variety of pillows we had (5) was perfect.

Room was clean, and well lit. I love the LED bulbs.

Decor was contemporary yet needed a little attention to scratches on furniture and cracked tile in the shower.

Otherwise it was a nice stay. The one major problem I see with most hotels nowadays is not allowing true temperature control. We prefer to sleep cold 64 - 65 degrees at night and maintaining that temperature in any hotel room is just impossible.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, May 2, 2014
Dear Sawwhetowls2,

Thank you for taking the time to let us know how we are doing. We really appreciate the feedback, we are in the process in a few months to start updating our hotel to accomdate our wonderful guest and make your stay even more enjoyable.

We hope to see you again at our Hilton property.

Thank you,

Crystal M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 28, 2014

The hotel is very comfortable and nice. I felt welcome and appreciated. Room service was great. Secure and safe for my wife who was on her own. Exceptionally friendly and helpful staff. This is a great place to stay going into our leaving Atlanta.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, May 2, 2014
Dear jacko1954,

This is great! Thank you for taking the time to let us know how we are doing, we really do appreciate it on your recent stay.

We do strive to make every guest stay enjoyable and with great customer service, we hope to see you again and thanks for choosing Hilton.

Thank you,

Crystal M.
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N. Chrleston, United States
1 review
5 of 5 stars Reviewed April 28, 2014

Loved it all. I can't think of two hundred characters for this section. All I can say is that I truly enjoyed my stay at the hotel. That should be more than enough. The stay was good and I have no complaints. Take it at that.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal M, Public Relations Manager at Hilton Atlanta Airport, responded to this review, May 2, 2014
Dear Verdell Y.

Wonderful!! Thank you so much for the feedback and taking the time to let us know how you enjoyed your stay. We are very please and excited that everything was to your liking and really strive to have every guest have a great experience. We do hope you choose to stay at Hilton again.

If you need anymore assistance please feel free to contact me.

Thank you,

Crystal M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Atlanta Airport

Address: 1031 Virginia Ave, Atlanta, GA 30354
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Atlanta
#18 Luxury Hotel in Atlanta
#43 Business Hotel in Atlanta
#49 Family Hotel in Atlanta
#50 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Atlanta Airport 4*
Number of rooms: 507
Official Description (provided by the hotel):
The Hilton Atlanta Airport hotel is newly renovated with 17 floors and 507 guest rooms. Our contemporary full service hotel offers a warm, professional welcome in modern surroundings, near Hartsfield-Jackson International Airport and less than ten miles from downtown Atlanta. ... more   less 
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Also Known As:
Hilton Atlanta Airport Hotel Atlanta
Hilton Hotel Atlanta Airport
Atlanta Hilton

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