When I want to treat my wife well we stay at a luxury hotel. In Atlanta that means one of the two Ritz locations or the St. Regis. I have always heard very good things about the Four Seasons, they have a very good name. It wasn't until 2 weeks ago that I finally stayed with my wife for 2 nights.
I was very underwhelmed. I expect something special from a luxury hotel. When I go to the Ritz their rooms are nice but not amazing. The thing the Ritz does is treat you like royalty. Drive in and you are greeted by 3 or 4 people. They run up, hold the door open for my wife and I. They are consistent in high level service. My wife enjoys the high service level as do I so we like the Ritz.
The St. Regis takes it up a notch, same high level service plus a very nice room that is far beyond the nice hotel room available elsewhere.
So what happened at the Four Seasons? Drove in and waited finally asked someone to help us with our car and bags. Entered the lobby (very nice) and it took them a long time to find my reservations even though I had printed out my confirmation (to their credit they were apologetic and very nice). Hotel room was OK, very much like the Ritz, nice but no wow, not much better than my business trips at a Marriott property.
TV went out. They are on dish and there was a thunderstorm. I do not fault them for the weather, they do not control the weather. My wife noticed they have a DVD player. We did not think of needing DVDs so we did not bring any with us. I called the front desk, they referred me to the concierge, "we don't have a DVD library, but we do have a few DVDs", they had 10 DVDs (we had seen them all before). Why put a DVD player in every room and then offer 10 DVDs.
The pool was awesome. Nice men's locker room (hot and dry sauna) nice lap pool with a very Roman/Greek atmosphere. Water bottles waiting when done. This was the single most impressive thing about the hotel.
Had a B&B package and planned to go the restaurant but they don't offer breakfast after 10:00--really? Ordered off the room service menu, nice but lots of fees (very common I realize) that meant we paid for our free breakfast.
Called ahead prior to checking out make sure the car would be ready. We stood outside while staff talked with each other. The car was parked out front so my wife and I with baby carrier in tow made our way to the car. I expected to draw someones attention when we did this, no luck. I would have put the baby in the car but the car was too close to the wall. We stood. Eventually someone noticed us. As we drove away both of us decided that would be our last stay at a Four Seasons.
Prior to our visit my impression was that there were 3 luxury brands in ATL. It appears I was wrong, there are only 2--Ritz and St. Regis.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First off, thanks for taking the time to share your review on TripAdvisor. I apologize that we did not provide the experience you anticipated and we will keep your thoughts on file as we take note of the things we must improve to ensure that every guest has a memorable stay with us. Enjoy the rest of your summer!
Director of Rooms & Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.