My husband and I stayed here 2 nights for our first anniversary. We knew that paying for a Four Season's hotel room, you were paying for superior service. While we were very happy with the front desk service, bell man service, and room service, we were not impressed with the service at the Park 75 restaurant. We attended the Sunday breakfast buffet at the restaurant. While the food selection was great, we were not thrilled with the service. We had to flag a waiter or waitress down on several occasion to just get a refill on coffee. And, to add to the situation, we were one of about four tables that were in the restaurant. I could understand slow service on a busy day, but the restaurant was not busy. The majority of the issue came from the waiters and waitresses standing around chatting while we patiently waited.
Also, don't expect special treatment from the staff unless you are paying for the most expensive room in the hotel. And forget about requesting the courtesy car to take you anywhere. Its only reserved for the top spenders that are staying at the hotel. I can't say we will ever stay here again. There are many other hotels in Atlanta that will probably give you a better experience for less money.
18th floor has a great view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 14, 2013
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Thanks for taking the time to share your experience. We appreciate that you chose to stay with us for your special weekend and we are sorry to hear that you were disappointed with the level of service you received.
We consider the service we provide our guests to be of the upmost importance and the situation you've described is unacceptable. We are looking into the matter further and assure you that it has been addressed with our team.
The house car is available for all our guests; we apologize if you were given the impression that it was not. Again, we will address this issue with our team.
We hope you'll accept our apologies in this matter and will give us another opportunity to show you the true level of service we strive to give each and every guests.
Thank you again for your review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.