Ahhh The Four Seasons is...well...The Four Seasons...THIS ONE IS WORTH THE PRICE!
I had a conference in Atlanta and so we decided to make a "staycation" out of being in the city for two days. We booked at a reduced rate through hotwire and then tipped the front desk. We had a higher floor corner room.
The Atlanta location is hanging on like all high end luxury hotels. The rooms are classic, the decor is simple and elegant, the lounge is cozy and the fitness and spa facility is top notch. Looking with an experienced eye, I could see tiny blemishes that would not have been allowed in its glory days, but the reality of this economy is that even high end luxury hotels can't be perfect. Example: the workout room, pool and spa have a changing area with teak lockers, amenities and bottled water...all included with your stay but I noted that the steam room needed a little TLC in terms of paint and new tile. Make no mistake, I am being ridiculously picky. The indoor pool is a haven with greek statutes and is one of the largest and nicest pools in Atlanta. For you swimmers, the salt water pool is actually long enough to get a real swim workout in.
SERVICE!!! SERVICE!!! SERVICE!!! kudos to management because what really impressed me was the quality customer service. Not only excellent from the moment you arrive, through book in, to the bellman but just every single person was knowlegeable, educated, friendly and genuine. When we asked for a cab to go to a restaurant nearby they suddenly had the hotel's car for us. Water was offered when we got out or in our car at valet. The folks at the bar offerend several dining options and told us about other Four Seasons properties we might want to try. I just had the unending impression that they really get how important the art of good service is to people who have traveled a lot. It just made the stay wonderful.
This property has a higher price tag than most in Atlanta but it was worth it. I have stayed at the Ritz, the Intercontinental and the W. This one beat them all resoundingly due to mastery of customer service.
Book through a discount program and then tip the front desk staff at check in...This has resulted in...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 5, 2013
Thanks so much for your detailed review travelsharkali!
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We're so pleased your chose to stay with us and found your accommodations to be comfortable and satisfactory. We take such pride in our providing the highest level of service and are thrilled to know that you felt welcomed and had a wonderful stay.
We hope you'll stay with us again soon.
Thanks again for your kind words!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.