Even though i live in the Atlanta suburbs, I stayed at this hotel for 1 night due to a company function in town. The tab was, thankfully, picked up by my company. Having never stayed at a Four Seasons Hotel before, having heard all of the great things, and of course, knowing the exceptional reputation, my expectations were definitely set almost as high as they could go. In the end, the hotel fell short. Don't get me wrong.......it certainly is a very nice hotel. Maybe even a great hotel. The entrance with it's marble columns and huge stately stairway straight ahead exhude grandieur from the start. The front desk employee who checked us in was extremely polite, efficient, friendly, informative, and walked us all the way to the elevators. The rooms certainly are nice; spacious, very comfortable bedding, great bathroom with a tub AND separate shower. And the chaise lounge chair with small side table was a nice, relaxing touch to sit back in and read a book or magazine. Breakfast in the hotel restaurant was excellent, but very pricey for what you get. Overall, i really don't have any complaints with the hotel at all, other than it is a Four Seasons property, so i was expecting to be "WOW"ed in some way, and never really was completely blown away by anything in particular. While the hotel is in a great location in midtown, walking distance to great restuarants and nightlife, i feel it fell short of my expectations. For the price, i would want more, and feel a customer should get more. I've stayed in hotels that seemed nearly on the same level, and yet they were considerably cheaper. Go there expecting a 'very nice' hotel, and you'll be satisfied. Go there expecting something amazing, and you might be a bit let down......
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying with us and for your detailed review. We're glad to hear you enjoyed your accommodations and found the staff to be polite and helpful.
We completely agree with your desire to have your expectations exceeded and are disappointed to hear that you weren't satisfied. We are constantly working to improve and we'll keep your review in mind moving forward.
We hope you'll allow another opportunity to WOW you in the near future.
Thank you again for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.