I made a high priced investment in a 1 bedroom suite, and I regret it. Staying there was regretful in general. When I walked inside the hotel no one was there to greet and point the guest to the check in counter. When I found it on my left there was a very nice bell man asking me what I was looking to do. When I said I needed to check in he smiled and said "Welcome." But after that, I was not impressed. The next person came out from the counters and leaned her head to the side asking me what I needed. Still there to check in. There were no places to really go and sit and the energy just wasn't there. I was unimpressed with the check in area; it was too small and left little chance for privacy and one could over hear the conversations of other people checking in and the employees. The fruit and cheese plate was not what I had ordered before arrival. I asked for fresh sliced and got two apples, candied nuts and grapes. The living room was nice and the bar area was well presented. The master bedroom was dirty - hair pins on the floor, bedside, and in general one could see that the carpet had not been thoroughly vacuumed.
The bathroom was tiny - and, while there was a shower and a separate tub, there was only one sink. In a 1 bedroom suite you would expect double sinks for him and her. Instead, one person had to leave the bedroom and use the 1/2 bathroom by the entry door. There was no hand soap by the master sink so you had to go between the bath tub and sink for the same piece.
The bedroom side tables were small and crammed - close to no room for anything. The TV was not even worth turning on. The room called for a large screen but the one there was so small we had a hard time reading preview print for movies. It was laughable - you can't have such a prestigious hotel and not have top notch electronics. It was the same in the living room; small TV.
The food was over priced for what we received on quality. It did not taste fresh, and was skimpy. When ordering ice water with the dinner, someone went overboard in the room service department and included a large water bottle for $ 24.00. Then at dessert time, the peach turn over was served cold and the request for 2 scoops of ice cream was charged at $ 4.00 per scoop. It wasn't the money in of itself that was the problem; it was the arrogance of piling on the billables while delivering poor quality.
The highlight of this hotel is the staff outside receiving the guests and greeting them. The hotel was not worth the hundreds of dollars for the 1 bedroom suite. Being that I have stayed at other Four Seasons Hotels in the past, this fell far below what the brand is known for. This hotel was more like a "Three" Seasons. I will not be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing to stay with us and for your review. We are very disappointed to hear about your recent experience with us. We apologize that you found the accommodations, food and service to be unsatisfactory. We assure you these comments are not the norm and will review the issues with our entire staff.
Thank you again for sharing your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.