Stayed one night only for the last night of our family's US vacation. (Party of 5 - 3 rooms)
On arrival, check-in went smoothly (or so we thought) we had reserved 2 doubles & a twin and this was shown on the booking but when we got to our rooms we had 3 doubles. (3 of us in one room....) After not believing me that there was only one bed in our room, the lady in reception eventually and reluctantly gave us another room, but not on the Priority Club floor (so what? I couldn't see a difference, other than a bed for our son in this room!)
Settled into our new room, I checked the invoice but the rate was higher than the confirmation email I had. I went back down to reception to query. She told me she had the correct rate and I must be mistaken! Back up to the room to get my laptop and back down to show her the email. Her (IHG) system had added an extra person charge for the 2 single occupancy rooms. This was apparently my fault for not booking correctly online, despite me having the correct details and total amount on my confirmation email! Eventually got it sorted out and a got a voucher for a free drink in the bar for my trouble.
The rest of the stay was uneventful, other than when I went for a late-night walk after the rest of the family had retired and when I returned to the Hotel, someone else was coming out as I was going in, I moved slightly to one side, just as the sliding door closed giving me quite a bang on the head! (I know, clumsy so & so! ) One of the desk staff came running over, "very kind" I thought, but he ran past me to check his sliding door!! Kinda sums up the stay at this hotel.
- Official Description (provided by the hotel):
- The Holiday Inn Atlanta Downtown is adjacent to Centennial Olympic Park. Hotel is within walking distance to the Georgia Aquarium, World of Coca-Cola, CNN Center, Philips Arena, the Georgia World Congress Center and the Georgia Dome. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Atlanta Downtown Hotel Atlanta
- Atlanta Holiday Inn