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“Five Star Service without feeling stuffy....” 5 of 5 stars
Review of Mandarin Oriental, Atlanta

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Mandarin Oriental, Atlanta
5.0 of 5 Hotel   |   3376 Peachtree Rd, Atlanta, GA 30326 (Buckhead)   |  
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Ranked #1 of 188 Hotels in Atlanta
GreenLeadersBronze level
Macon, Georgia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Five Star Service without feeling stuffy....”
5 of 5 stars Reviewed October 7, 2013 via mobile

Needed a get-away...this hit the spot. From the time we pulled up front and were greeted with people opening our doors and grabbing our luggage...till we checked out with the same attention...All needs were anticipated and met. Beautiful surroundings,...rooms were spacious,..loved the bathroom with 2 sinks ...soaking tub with T.V. and nice marble shower. I REALLY liked the smell of the hotel and their products..(the way a hotel/room smells is important to me).
I would recommend staying here and hope to have the opportunity again!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, October 29, 2013
I truly enjoyed reading your review and I thank you for having taken the time to write it. We strive to exceed our guests expectations and I was delighted to hear that we succeeded during your stay with us. All our bathrooms boast 5-fixtures and we recently upgraded all our TVs with brand new HD LED types. The scent of our Spa products (our own Mandarin Oriental signature line) does indeed make it for an even more luxurious yet calm feeling throughout our property. The team and I look forward to welcoming you back soon! Sincerely, Robert Lowe, General Manager
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439 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

Wow! We spent the weekend at the Mandarin Oriental and were quite impressed. The property is beautiful, the rooms were well appointed and very spacious. The staff was prompt and attentive. I was disappointed in the size of the bar, very small and poorly laid out. It seemed like it was almost an afterthought. Otherwise, one of the very best places in the city.
Great location!!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, October 2, 2013
Really appreciate your feedback and compliments of the hotel and I hope you will return again soon as we love having you with us.

Sincerely, Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 19, 2013

This is a beautiful property, and the rooms are very nice. The service, particularly the front desk is understaffed (long waits at both check-in and check-out due to one person on duty), and the person on duty was overwhelmed because he also had to constantly answer phone calls. Also during my stay I called to concierge several times, but was transferred to the front desk due to the concierge being "unavailable", and again the front desk was less than pleased to take my call, and needless to say were unhelpful. In addition during my stay the television system was out for 5 hours from 8am to 1pm, no apologies or offer of compensation. I stay at the MO's in NYC, Wash, DC, and San Francisco VERY often for business and the level of service and attentiveness is far superior to this property. The Ritz Carlton Buckhead and the Four Seasons Buckhead are much better options when staying in Atlanta.

Room Tip: Don't ask for a room with a balcony, they'll charge you $70 per night extra which considerin...
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Green Features: Their environmentally friendly practices are above average
  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, September 27, 2013
As you might imagine, I am disappointed to read about the experience you had with us and can assure you that it was a rare and unusual situation and certainly not indicative of the very high level of service for which we are known. I do apologize and we appreciate your input which is always welcome and helpful to us. Please return again to experience the Mandarin Oriental, Atlanta that you anticipated. We will look forward to welcoming you back and again, thank you for your comments.

Sincerely,
Robert Lowe, General Manager
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Milwaukee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 14, 2013

Check in was easy. Lots of service there and getting to our rooms. I brought someone along who never experienced this property and she went nuts over her room and the amenities. We hated to leave but we will always stay here when in Atlanta.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, September 16, 2013
I enjoyed your review so much and in response, we hated to have you leave but are looking forward to your return visits in the future. Thank you for writing to TripAdvisor and for your valuable comments.

Sincerely,
Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beersheba, Israel
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

We have spent a couple of days at the Mandarin Oriental in Atlanta , GA just to find out that it is the best hotel we have been at!
My husband , a part of our closest family and me spent a few days at this hotel and it is really an unbelievable place to spend and relax!
The staff is wonderful and it is really a special feeling they gave us as their guests!
I recommend to everyone who intends to go to Atlanta,GA should try and relax at this awesome hotel!
We hope to go back there next time we'll be there!!!
Thank you so much for the great hospitality-Mandarin Oriental Hotel!

Room Tip: It was our first time so I am not sure I could recommend although the view was great outside!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, September 16, 2013
We very much enjoyed having you and your family with us and hope to welcome you back many times in the future. Thank you for sharing your impressions with TripAdvisor.

Sincerely, Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 27, 2013

We stayed for only two nights but it was a very pleasant and luxurious experience. We walked across the street to the mall to eat at Seven Lanterns which was also fantastic. Great hotel and location, you won't be disappointed!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, August 30, 2013
Thank you so much for your review and please return again soon and often.

Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2013

Each year my husband and I visit this hotel for our anniversary as we had our reception there 4 years ago. The staff does an amazing job of treating us so well each time we visit. We've been lucky enough to get upgraded a couple times when we visit. Each year they write a nice card for us and give us a complementary bottle of champagne and chocolates. They just know how to create a total retreat from our busy lives. We will continue to visit this hotel every year.
We order room service for breakfast each time we stay there. The food is wonderful, but as expected it is quite pricey. Another good alternative is the Corner Bakery which is next door to the hotel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, August 30, 2013
It is such a pleasure to have you celebrate your anniversary with us each year and we will look forward to continuing to share that special occasion with you as years go by.

Thank you for your review.
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Atlanta

Address: 3376 Peachtree Rd, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 188 Hotels in Atlanta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Atlanta 5*
Official Description (provided by the hotel):
Housed in an iconic building designed by celebrated American architect Robert A.M. Stern, Mandarin Oriental, Atlanta soars 42 stories above the Atlanta skyline and offers sophisticated, residential elegance in its 127 spacious rooms and suites. The intimate hotel features a blissful 15,000-square foot spa, indoor lap pool, fitness center, extensive meeting and event space, The Cafe & Bar for exquisite dining and Taipan, serving specialty cocktails. The sought-after Buckhead location is steps away from the region's top dining, chic designer boutiques and cultural attractions. The hotel is 35 minutes from Atlanta Hartsfield-Jackson International Airport and 10 minutes from the DeKalb-Peachtree Airport, which accommodates private aircraft. ... more   less 
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