As they would probably say in Atlanta "I really lucked out!" when I was allocated a room at this wonderful haven in Atlanta for our corporate annual sales conference. I would go back time and time again if I ever have the opportunity. Apparently until a year ago, this was the Mansion Hotel (out at Buckhead), and was then taken over by Mandarin Oriental, and now provides all the class, sophistication and outstanding service that you could ever dream of. As a previous review says, this hotel and the staff surpass all that I have encountered in other 5-star hotels. The hotel is one of those places that gives even a somewhat jaded frequent business traveller, new enthusiasm to go to new places. The rooms are large and luxurious (but in no way ostentatious) calm, the food was excellent and the staff are simply amazing. Every single one of the staff that I encountered was pleasant, articulate and very happy to chat about whatever topic... they seemed to all be completely natural and not part of a Mandarin Mould. The doormen are lovely and look after you so well - they even have a drive who will run you wherever you want to go (locally). Reception staff are efficient and very personable. My only regret was that my rather intense work schedule meant that I didn't get to experience the spa which is earning a reputation as the "best in Atlanta". I did dip a toe in the pool, the environment of which was also very tranquil and relaxing. To another reviewer's point, the TV set up is a bit lacking - as they say, no listing to find out what channel is where, and no international stations either - I couldn't even find BBCWorld (though maybe I just missed it!!). I cannot really think of any real place for improvement - all I can say is I hope that when I next land in Atlanta for whatever reason, there is a room available for me at this truly outstanding hotel.
I was on 10th floor, and had a large light lovely (standard) room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 1, 2013
Your review made my day extra special! Thank you for the time you took to inform TripAdvisor readers of your experience. We look forward to your next visit and hopefully, as you said, you will be able to enjoy our fabulous spa. Again, thank you!
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Sincerely, Robert Lowe, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.