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“Amazing Stay” 5 of 5 stars
Review of Mandarin Oriental, Atlanta

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Mandarin Oriental, Atlanta
5.0 of 5 Hotel   |   3376 Peachtree Rd, Atlanta, GA 30326 (Buckhead)   |  
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Ranked #1 of 189 hotels in Atlanta
GreenLeadersBronze level
Montgomery, AL
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
“Amazing Stay”
5 of 5 stars Reviewed June 15, 2013

My family was in Atlanta due to outpatient surgery for my 15 year old daughter and spent three nights at the MO Atlanta during this time. We stayed at the property a few times when it was the Mansion, so we were happy to see that the decor is still the same - understated and elegant. Our room was comfortable, quiet and the staff superb. When we checked in, one of the wheels on our luggage made a mark on the carpet and the bellman sent housekeeping up right away to remove it. The staff sent cookies up for my daughter with a get well message. All the staff, from front desk to bellmen to housekeeping to valets were top notch. Every time we requested something for our room it arrived within minutes. I would have to recommend this hotel VERY highly! Good job MO Atlanta! We will be back!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 17, 2013
It was wonderful to have you and your family back again and to hear about your experience with us. Thank you for your compliments, especially of our colleagues, of whom I am extremely proud. We look forward to your return and to welcoming you back to Mandarin Oriental, Atlanta.

Sincerely,
Robert Lowe, General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
New York, New York, United States
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 6, 2013

From the minute we arrive to the minute we left, the staff was helpful and attentive. Check-in and check-out were quick and easy. The room, while small, was comfortable, clean and very quiet. My only complaint is that there was no coffee maker in the room; while they had coffee in the lobby, it is not convenient to go downstairs while getting dressed. We had dinner at Del Friscos, which is literally attached to the hotel, and enjoyed it very much.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 11, 2013
Your review is very much appreciated and I thank you for sharing it with TripAdvisor. Please return soon and when you make your reservation please indicate your preference for a coffee maker in your room and we will be happy to accommodate. Again, thank you.

Robert Lowe, General Manager
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Monterey, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 4, 2013 via mobile

It's a little awkward to write a negative review for a hotel that has been highly praised, but that's what it's come to. First we had trouble finding the place, after 20 minutes we got there. We ordered a Mandarin Terrace suite and we were very disappointed with it. The carpets were dirty and the room had bad taste in general. We asked for a nicer room but the next room up was $700. Disappointing. Especially since I was impressed with the MO's in Vancouver and Miami. Valet was unreasonably expensive, $34 for overnight. Although it would be incredibly expensive to re design the interior of the hotel, I would suggest staying somewhere more aesthetically pleasing.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
I am disappointed to learn about the issues you had with your guest room during your recent visit with us. We do everything we possibly can to comply with our guests’ requests. However, our suites are in high demand and are generally limited in terms of last minute availability. In the rare circumstance where a guest expresses dissatisfaction with a guest room, we always offer a move to another comparable guest room that would be more to their liking.
I am very sorry about what happened and that we were not able to give you a complimentary upgrade to a suite. We hope you will return again to enjoy a truly wonderful Mandarin Oriental experience.
Thank you very much for your review and for choosing to stay at Mandarin Oriental, Atlanta.

Robert Lowe, General Manager
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Cleveland, Ohio
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 2, 2013

I stayed in this property when it was The Mansion On Peachtree twice The location is perfect with two malls nearby and some nice restaurants.. It has been a Mandarin Oriental for about a year. The rooms are the same-no updates that I could see. Very clean, comfortable bed and pillows, a nice reading chair with it's own light and nice shower. The bar has been moved to part of the dining room and is very small with zero ambiance. The old bar is now a nightclub with great entertainment on weekends. Breakfast was good with very good service. I will stay there again when I visit family in Atlanta.

Room Tip: The rooms at the back are quieter and have a view of a lovely garden.
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Green Features: You can choose to not have your sheets and towels replaced daily.
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
Thank you for your review of Mandarin Oriental, Atlanta. It is great to know that you enjoyed your stay and we look forward to your return.

Regards,
Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 31, 2013

Clean, quiet, great location, comfortable... Everything you expect in a five star including a BMW 750i courtesy car... $165per night! Turn down service great... Towels great... Bose sound system great...

Room Tip: Get a room with a balcony
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
Your review is very much appreciate and we thank you for sharing your impression of us with TripAdvisor. We look forward to your return.

Sincerely,
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 31, 2013

My boyfriend & I recently returned from a stay at the beautiful MO, Atlanta. All the "givens" for a luxury hotel are there but for me what made this a great stay were the little things. The vibe when you walk in is clean, elegant luxury (not stuffy). The spacious Mandarin Terrace Room (681sqf) feels homey and sumptuous all at once. The shower head is fantastic; it feels like a massage with each shower. Janice (concierge) is especially helpful & seemed genuinely interested in making our stay in Atlanta everything we wanted & more. She even gave us a handwritten note with a little present at the end of our stay. The car service is a huge plus and both drivers are top notch. We ate breakfast & lunch a few times at the hotel restaurant. I had no problems finding something to cater to my gluten free diet, and each meal was delicious. The gym is a little small but still has everything needed for a good workout. Overall this a beautiful property with excellent service. I would highly recommend a stay here if you are in Atlanta.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
I enjoyed your review so much and totally agree that it is the "little things" that make the difference. That is what we work so hard to accomplish and knowing we did that is greatly appreciated. I also thank you for your compliments of our concierge, Janice. We are so pleased to have her on our team.

We look forward to welcoming you back again and thank you for sharing your experience with TripAdvisor.

Sincerely,

Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 31, 2013

This is a great hotel choice, particularly if you Pre-book on one of their packages. Having stayed at other US MO's my expectations were not that high but the hotel was a very pleasant surprise - efficient and welcoming staff, beautiful rooms with a proper bath tub with all the modern features you would expect. Decor throughout is first rate and the breakfast is excellent. Lots of restaurants and shops near by if you need them. All in highly recommended!

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review, June 7, 2013
Many thanks for the five star review!!! Hopefully we will be welcoming you back again soon.

Sincerely,
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Atlanta

Address: 3376 Peachtree Rd, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 189 hotels in Atlanta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Atlanta 5*
Official Description (provided by the hotel):
Housed in an iconic building designed by celebrated American architect Robert A.M. Stern, Mandarin Oriental, Atlanta soars 42 stories above the Atlanta skyline and offers sophisticated, residential elegance in its 127 spacious rooms and suites. The intimate hotel features a blissful 15,000-square foot spa, indoor lap pool, fitness center, extensive meeting and event space, The Cafe & Bar for exquisite dining and Taipan, serving specialty cocktails. The sought-after Buckhead location is steps away from the region's top dining, chic designer boutiques and cultural attractions. The hotel is 35 minutes from Atlanta Hartsfield-Jackson International Airport and 10 minutes from the DeKalb-Peachtree Airport, which accommodates private aircraft. ... more   less 
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