Great property in the heard of Buckhead's shopping area. Parking is valet only and pricey. Rooms are fairly large and well furnished. I stay at the Mandarin in HK every now and then, so am using that as a comparison.
When I checked into the Atlanta hotel, I found the room did not have bottled water. I had to ask for it, and it was promptly delivered. Second, the bathroom was missing amenities that are always in the HK Mandarin (shaving kit, tooth brush, etc). While I have no doubt they would have been delivered had I asked, I would have liked them there. The soaps in the shower were Shanghai Tang brand - not great - and the tops were very difficult to take off. One of the chairs in the room had some stains on it, which is inexcusable. The first night I returned to the room at 9:15, and there was no turndown service. When housekeeping showed up, they said turndown service ends around 9:30, which seems extremely late.
The TV was not directly in front of the bed, and in fact was positioned on the wall at a very strange angle and could not pivot. While it was not uncomfortable to watch, it seemed strange.
The concierge was very helpful as was the front desk staff. I was expecting a high priority fedex package and I did not receive any indication that it had been delivered. I was out of the hotel and called in to check on delivery. I asked them to send to my room. When I returned to my room, the package was not there, and I had to go down again to retrieve it. Not very helpful.
I did not try the restaurants or the spa.
I had a good rate and would return again, but its not a slam dunk. Hopefully they can improve to the standards that their hotels in Asia set.
You have no recent hotel searches.