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All 194 Atlanta hotels

Mandarin Oriental, Atlanta: Traveler Reviews

5.0 of 5
3376 Peachtree Rd, Atlanta, GA 30326
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Mandarin Oriental, Atlanta
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92%
Ranked #7 of 194 hotels in Atlanta
GreenLeadersBronze level
Most recent review
4 of 5 stars Reviewed February 19, 2013
elawson philadelphia area
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339 reviews from our community

Traveler rating
    262
    53
    15
    5
    4
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Families
40
 
Couples
167
 
Solo
29
 
Business
68
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
philadelphia area
Top Contributor
195 reviews 195 reviews
37 hotel reviews
Reviews in 102 cities Reviews in 102 cities
203 helpful votes 203 helpful votes
“Beautiful hotel and excellent service”
4 of 5 stars Reviewed February 19, 2013

I don't usually stay in luxury hotels because I have four kids and think the other guests would kill me so this is a new experience for me. I loved the lobby, I loved the service (though check-in took a long time...thank goodness we were upgraded by the end of it.) They recommended bars to go to when they found out it was the first time in 10 years that I was spending a night without my kids.
Really, I actually looked up where they got their pillows and mattresses because I loved it. And I told my husband I wanted their tub (we were on the 15th floor but I don't know what type of suite).
It is a little annoying to pay for valet service when you are paying $400 a night for a room. But the valet service people were very prompt and polite.
Admittedly, we staggered back to our room very late because we had visited some of the bars they had recommended (we took a cab and I was more tired than inebrieated) but the maid had done the turndown service. Very nice but I couldn't figure out how to turn out the lamps and my husband was pretty much useless. So I ended pulling the plugs on all of them!! And I was about to call the front desk and complain about the crazy people playing loud jazz at 2 am until I realized that the maid had turned out the radio beside the bed. Thank goodness I realized that before I was the lunatic calling them.
Also, since I had wasted my brain cells figuring out lamps and radios, I forgot to pull the drapes and the morning sun came in with a vengeance! The only night in years I could sleep in and the bright lights had me out of bed at 7:30. So pull those drapes!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 25, 2013
Thank you for your review of your visit with us. We always enjoy having the couples who are on "retreat" and try to make sure that they have a wonderful time. We appreciate you sharing your comments with TripAdvisor and please continue to return to Mandarin Oriental, Atlanta.

Robert Lowe, General Manager
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“EXCELLENT! OUTSTANDING! FANTASTIC!”
5 of 5 stars Reviewed February 17, 2013

I'm giving this hotel 5 stars ONLY because 10 stars (what they REALLY deserve!) isn't an option! What a FABULOUS establishment! From start to finish, the staff didn't miss a beat. I booked a surprise visit for myself and my husband and I really can't say enough about this beautiful hotel. We had the Valentines Package, and their staff was absolutely amazing!The rooms are clean and the staff has an incredible knack for attention to detail. We arrived to our room complete with the rose petal turndown service and after leaving only for dinner, we returned to champagne and chocolates. Their staff remembers your name and the service in the bar was excellent as well. Room service was also a treat and wonderful as well.This is, without a doubt, the very BEST hotel in Atlanta. I would not hesitate to book another visit, and am so happy that we had the opportunity to experience what it is to TRULY be treated first class. Mandarin Oriental will definitely be our choice whenever we travel! BRAVO!!!

Room Tip: We were in a corner superior King room---loved the view from the 12th floor! It was amazing to see t...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 19, 2013
It was so great to read your review of the Valentine's experience you had with us and I have ensured that it is being shared with all of our colleagues who work so hard to make our guests' visits extra special. Thank you for taking the time to share your accolades with TripAdvisor and know that we are looking forward so much to welcoming you back again, often.

Sincerely,
Robert Lowe, General Manager
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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Spa has gone downhill”
2 of 5 stars Reviewed February 17, 2013

I booked a 50 minute massage and must say that the massage part lasted about 20 minutes. The other 30 minutes were filler activities. The customer service overall was not as good as the Mansion on Peachtree had been.

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 19, 2013
I want to offer my sincere apologies to you for the experience you had in The Spa which is certainly not acceptable to us. Our spa manager would very much like to discuss this with you to understand more of the details of what occurred so that we can address it immediately with the staff. If you would please call the hotel (404-995-7500) and ask to speak with the spa manager, she would be extremely grateful to speak with you. Again, I do apologize and hope that you contact us.

Sincerely,
Robert Lowe, General Manager
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Pinckney, Michigan
Top Contributor
52 reviews 52 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“Great birthday celebration”
5 of 5 stars Reviewed February 14, 2013

We stayed here and celebrated by wife's birthday, the service and room were top notch all the way, we were more than pleased. The only issue we had is that when we went down for dinner they did not have their regular menu available so we left and went to Prime, the food was excellent and the hotel provided transportation.

Room Tip: Choose a high floor if available
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 19, 2013
We love being a part of a special occasion and doing everything possible to ensure that it is extra special. I'm delighted to know that we achieved that goal for you and your wife and thank you for sharing the experience with TripAdvisor readers. Regarding the issue of the menu, I will be speaking with our chef to determine why this occurred. Again, thank you for your review.

Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Almost perfect”
4 of 5 stars Reviewed February 14, 2013

Nice rooms, strange layout but this may be because they are condo units too, at least our suite.
Homey feel, staff always greets you by first name and is VERY attentive. Hotel seems a bit quiet for my taste but I guess a lot of people prefer that; I prefer a vibrant restaurant and bar/lobby scene. But my biggest pet peeve was the room service. It was very plain, well executed but extremely limited. The preperation was good, but I felt this was probably a waste of a talented kitchen staff! Tea service was lackluster, something really strange for a Mandarin Oriental, that kinda sums up my in room dining impression.
Als had a nice crib and baby toiletries for us which was nice.

Room Tip: Watch extras like internet and parking, like an extra 40-50 a day! Also my suite (700sf) felt crampe...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 19, 2013
I have read your review and appreciate your comments and suggestions. Our goal is to ensure that ever guest has a perfect stay and we never cease working to ensure that experience for each guest. Please return again so that we can have another opportunity to make your stay as perfect as possible. Again, thank you for your comments.

Sincerely, Robert Lowe, General Manager
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Additional Information about Mandarin Oriental, Atlanta

Address: 3376 Peachtree Rd, Atlanta, GA 30326
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 194 hotels in Atlanta
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
At Mandarin Oriental, Atlanta we offer you stylish relaxation, a step away from the fashionable boutiques of Buckhead. Our light airy interiors are finished with the refined luxury of a high-class Atlanta residence. Our restaurant has a superb reputation and our spa is a serene retreat for effective therapy. ... more   less 
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