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Mandarin Oriental, Atlanta: Traveler Reviews

5.0 of 5
3376 Peachtree Rd, Atlanta, GA 30326
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Mandarin Oriental, Atlanta
Ranked #5 of 194 hotels in Atlanta
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330 reviews from our community

Traveler rating
    256
    51
    15
    4
    4
See reviews for
Families
37
 
Couples
165
 
Solo
28
 
Business
65
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Smyrna, GA
1 review
2 helpful votes 2 helpful votes
“First class”
5 of 5 stars Reviewed February 11, 2013

My wife and I stayed at the Mandarin Atlanta this past Saturday night. I had mentioned in the reservation that this was a "staycation" and that we had planned to be in New York City for a romantic (kid free) weekend, but the blizzard caused our flights to be cancelled. I had asked for a high floor room (which we received), but we were completely blown away upon entering the room. There was a note from the manager extending his regret that we were unable to go to NYC and a gift bag containing a copy of the "Sex and the City" movie (for at least a look at the Big Apple) and a peach scented candle (in keeping with an Atlanta theme). They had even set up a DVD player for us. We had a great visit to the Mandarin. The grounds and the building were gorgeous and the staff could not have been more pleasant. The only negative, and this is very minor, is that exterior windows in our room desperately need cleaning. We would definitely stay there again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Scott S about Mandarin Oriental, Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 14, 2013
Knowing first hand how truly disappointing it can be to have your flight cancelled, I am delighted to learn that we were able to make up for it and that you and your wife had such a great time on your visit. Thank you for sharing your experience with TripAdvisor travellers.

Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Great Hotel. Parking Outrageous”
4 of 5 stars Reviewed February 5, 2013 via mobile

Stayed recently here for a company sponsored event. This hotel lives up to or exceeds what I have come to expect from Mandarin Oriental in almost every way. Incredibly helpful staff, delicious food etc. The only issue (and a big enough one for me to reconsider staying here again) is the $15 minimum valet parking fee.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by ViajeroGringo99 for Atlanta
Ask ViajeroGringo99 about Mandarin Oriental, Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 6, 2013
Thank you for your review of our hotel. As there is no space on our property for self-parking, we are compelled to charge a rate for hotel guests' valet parking. Our competitors also charge for parking and we make certain that our rates are in line with what they are charging. I hope you will continue to return as we do appreciate your business and enjoy having you. Again, thank you for your review.

Sincerely,
Robert Lowe, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Outstanding except for restaurant/ bar.”
4 of 5 stars Reviewed February 4, 2013

I had stayed at this property in the past as the Mansion on Peachtree. Under Mandarin Oriental, it has become even better. The staff, rooms and service are all outstanding. The only negative was the restaurant/ bar. The space is very small. The food is quite good, and breakfast service was excellent. Our experience at lunch left us disappointed, with poor service, and very slow service considering there were only two tables.
Otherwise, I would highly recommend this hotel, and it is my "go to" hotel in Atlanta.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Pekoe08 about Mandarin Oriental, Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 6, 2013
I read your review and apologize for the issue you had in the restaurant. We are looking into it to ensure that it does not happen again and appreciate knowing about it from you. Thank you for continuing to be a loyal guest and we look forward very much to your return.

Sincerely,
Robert Lowe, General Managaer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Great hotel in Buckhead”
4 of 5 stars Reviewed February 1, 2013

The Mandarin Atlanta is a great, modern but yet cozy hotel with an intimate feel in Buckhead. Our room was wonderful with large windows and high ceilings. The location is within walking distance to Lennox and Phipps malls along with numerous restaurants and bars. We had a drink at Del Friscos which actually shares a courtyard with the hotel. The check in was easy/quick and welcoming. I would give the hotel a perfect rating only because I prefer to save those for resorts or truly one of a kind- but it is definitely a beautiful well run hotel that I would stay in again for sure.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Annie-RGS about Mandarin Oriental, Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 6, 2013
It was a pleasure having you with us and we are looking forward to continuing to welcome you back in the future. Thank you so much for your review.

Robert Lowe, General Manager
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Seven Mile Beach, Grand Cayman, Cayman Islands
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“AMAZING - great location”
5 of 5 stars Reviewed January 24, 2013

I splurged for my Fiance and I and was NOT disappointed from check in to room service to cleanliness and location.

We had a mini suite of some sort with an awesome balcony and the views were awesome of the Atlanta skyline - there is a stunning restaurant right across from the hotel and is

Room Tip: Spend the money it is well worth it :)
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Max-GV-Manager about Mandarin Oriental, Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, General Manager at Mandarin Oriental, Atlanta, responded to this review
February 6, 2013
Thank you very much for sharing your review of Mandarin Oriental, Atlanta with TripAdvisor. We look forward to welcoming you back again.

Sincerely,
Robert Lowe, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Atlanta

Address: 3376 Peachtree Rd, Atlanta, GA 30326
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 194 hotels in Atlanta
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
At Mandarin Oriental, Atlanta we offer you stylish relaxation, a step away from the fashionable boutiques of Buckhead. Our light airy interiors are finished with the refined luxury of a high-class Atlanta residence. Our restaurant has a superb reputation and our spa is a serene retreat for effective therapy. ... more   less 
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