My husband and I stayed at the Mandarin Oriental for a zero-effort weekend getaway and early birthday celebration for him. We received a warm welcome from the hotel staff. When we were shown to our room, I noticed a very obvious tear and some stains on the duvet cover, so I asked the gentleman (Cortez was wonderful) helping us with our luggage to facilitate getting it replaced. After he left, we noticed that the lightswitch cover for the front lights was on the floor, so we left it out for the staff to see when they came to replace the duvet. We went to lunch in the hotel's cafe; we had to wait a while before anyone greeted us, but once we were seated the service and food were very good. We went back to our room to see that the duvet had not been changed yet and discovered we had only been given one pair of slippers, so I called the front desk to report. They said they would send someone right up. We waited a little while; maintenance staff came to fix the lightswitch cover but no one from housekeeping came and my husband said he wanted to rest. So I put the privacy light on and went downstairs to tell the front desk not to disturb him. I went and enjoyed some time in the jacuzzi spa and pool and showered in the women's locker room...this was a very nice amenity, although it would be nice to have the option for a co-ed jacuzzi. I went back to the room and found out that housekeeping had called while my husband was napping. We went downstairs to find out our options for dinner. We really didn't want to drive anywhere because traffic was crazy as the playoff game for the Super Bowl was being held in Atlanta the next day. The concierge was not very knowledgeable about restaurants in Buckhead. She was more familiar with places in MidTown and kept suggesting that we go there although it would mean us having to drive versus take the hotel's car. I told her that we would be dressed casually, and we decided on a place. When we got back to the room, there were 3 people from housekeeping inspecting our bed; they had been told that there was a rip in the bed but couldn't find it. I conveyed again that the tear was on the duvet, and they replaced it. We went back downstairs to go to dinner, and when we told the bellhop where we were going, he was kind of mortified. It seems we had a misunderstanding with the concierge about what we meant by casual. The hotel driver was also hesitant to take us where the concierge had suggested, and he made some suggestions, specifically stressing one place that was out of the hotel car's distance limit...he could take us there but would probably not be able to pick us up. We decided to just go to a place nearby where we could get quick service but was nothing special....which was a a big disappointment to me. When we got back to the hotel, our room had been serviced with a lovely turndown service plus a bottle of wine and truffles for my husband's birthday. That was a really nice touch. We spent a restful night...thank goodness! The next day, the coffee we had ordered for room service came....with only one cup and saucer. Then, the toilet clogged and the bathtub wouldn't drain, so we had to call maintenance again. It got to the point where I had to think the problems were kind of comical; the other option was to get really angry and ruin our whole stay. For our troubles, we were given complimentary breakfast in the hotel's cafe and our morning coffee was taken care of. Despite all of our problems, I have to say that the hotel staff was lovely. They responded quickly (the duvet being the exception) to our calls, and we were treated very nicely throughout our stay. I just wish we didn't have to call on the staff for so many things. The hotel itself is very nice. My husband and I will be planning another trip to Atlanta in a few weeks, but I think we're going to head to MidTown instead of Buckhead. I think our experience at the Mandarin Oriental was probably not how stays there usually go, but I'd rather not risk a repeat. PS>If this is read by hotel staff, please tell Cortez how sorry we are that the Patriots lost their playoff game.
- Official Description (provided by the hotel):
- At Mandarin Oriental, Atlanta we offer you stylish relaxation, a step away from the fashionable boutiques of Buckhead. Our light airy interiors are finished with the refined luxury of a high-class Atlanta residence. Our restaurant has a superb reputation and our spa is a serene retreat for effective therapy. ... more less
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