Nothing about my stay at the MO went smoothly. From checking in to breakfast to a request for a humidifier, each interaction I had with hotel staff was met with bewilderment. They couldn't find my reservation when I arrived. They didn't seem to have any familiarity with the American Express Fine Hotel and Resort package that I had booked—and although I showed them my confirmation email and explained, I wasn't given any of the package benefits. When I checked out they still didn't understand that I had booked a package--when they finally did, all they did was partially remove the charges for my breakfasts. This all took a long time and a follow up phone call.
I imagine the running of this hotel will be smoothed out over the next year, but right now it's a mess that takes time and money and doesn't deliver a pleasant experience. Normally I stay at the Four Seasons which is dated, but the service (and breakfast) there is very good. I wish there were an excellent hotel in Atlanta that I got excited about, but it seems like a city full of inexpensive, bland conference hotels. The MO delivers McMansion trappings but nothing substantially luxurious.