We stayed for 5 nights towards the end of September.
We had had a nightmare journey having had our car broken into in Mijas village with our hand luggage stolen. We then had a rather uncomfortable car journey to the hotel. On arrival we told the receptionist what had happened and he was very helpful, ringing both the local police and the Guardia Civil. He also arranged for our car to be parked in the underground car park for free- there is usually a charge.
Our room was huge and spotlessly clean, with a comfortable bed and pillows and looked over the inner courtyard. It was near the lift but we were not disturbed by any noise. The electric blinds helped to keep the room cool along with the air con. Plenty of storage space with wardrobes and dressing tables. Easy to use safe and free wi-fi. We used the laundry service and thought the rates were reasonable.
The breakfast was buffet style and had a very wide range of food to choose from. We did not eat there during the evenings, there is a snack bar at the main pool. The grounds and pools were very nice and there was plenty of space. Even though the hotel appeared quiet I would imagine that even when busy you could still find a nice spot in the garden to sit. There is also a swim up bar but this was closed. Towels for the pool can be obtained free of charge through reception. We thought the bar prices were very reasonable. We also took advantage of the late check out at €20 to stay until 9pm as we had a midnight flight home.
The hotel is located just down a hill from the main town(it is steep so if you have walking difficulties you will need to find a less direct route), where we ate every evening at the wide variety of restaurants. There are a couple of small shops to purchase a small range of supplies. There is an immaculate kept park on the road into the village and at the end of the road near the hotel was a children's play park with a little coffee hut which opened until later in the evening. On the road out of the village there are some cold river pools where we swam, really refreshing but depending on where you start walking there could be a steep scramble down over the rocks!
Puerto Banus and Marbella are nearby, Gibraltar is about an hours drive and we would have found our days quite restrictive without a car. Benahavis is a lovely town and we will definitely go back to the the Gran hotel if the opportunity arises. 100% recommended!
Yes, if you look close enough, you can always find faults at any hotel but we were very happy during our stay especially given the start to our holiday.
On a general note there appears to be a lot of burglaries in the costa del sol. Keep money, passports, valuables and travel documents with you unless they can be locked away somewhere safe. We eventually had to go to Fuengirola to report our car break in, none of the Guardia Civil spoke English but there is a voluntary interpreter Monday to Friday morning. There is also no parking so you will need to look nearby. The interpreter we had was amazing and we were very grateful for her help. Make sure you take photos of where you are, your vehicle and try to remember everything stolen for the police report. They didn't seem at all interested in another tourist having stuff stolen but you will need the police report for your insurance.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.