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“Never come across this before...” 2 of 5 stars
Review of Gran Hotel Benahavis

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Gran Hotel Benahavis
4.0 of 5 Hotel   |   Huerta de Rufino S/N, 29679 Benahavis, Spain   |  
Hotel amenities
Ranked #3 of 5 Hotels in Benahavis
Oslo, Norway
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
77 helpful votes 77 helpful votes
“Never come across this before...”
2 of 5 stars Reviewed July 3, 2013

At this hotel, if you should be so sinful as to 'use the minibar for a different purpose than the one offered' which is to cool the beverages on sale, you will be charged a cool 5,00 € extra fee. In my mind, this is pretty extraordinary. People have medications, baby food, other drinks than the pitiful selection, and charging 150 € a month to use available space in a fridge that operates 24 hours regardless of occupancy is sufficient reason to seek accommodation elsewhere.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRAN HOTEL BENA... G, Director de Relaciones con Clientes at Gran Hotel Benahavis, responded to this review, July 20, 2013
Dear Guest:

First of all we would like to thank you for choosing our Establishment for your stay and for sharing your opinion on Tripadvisor Website.

In reference to the extra suplemment for the minibar, we would like to inform you that we never charge 5€ if the guest put into some bottles of water, baby food, medications...etc

Sincerely

Angela Rueda
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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401 reviews from our community

Traveler rating
    133
    160
    63
    31
    14
See reviews for
56
251
Solo
0
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Spain
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 25, 2013

Wonderful hotel, room was large, air conditioning worked brilliantly and water was hot, The food from the restaurant was excellent. I thought the breakfast had a very good choice , something for everyone, Staff are happy to help out and smile. Pool area was really nice. Two pools, lovely temperature, plenty of great sunbeds. Nice touch I thought was one hour in the spa free each day which we made use of. Great bar area serving food and drink by one of the pools. We will be going back to this hotel again. I think the Hotel is very good value for money.

Room Tip: We had a lovely bungalow type room down the steps from the pool by reception which had parking very...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRAN HOTEL BENA... G, Director de Relaciones con Clientes at Gran Hotel Benahavis, responded to this review, June 28, 2013
Dear Guests,

First of all we would like to thank you very much for sharing your opinion and for choosing our hotel

We are delighted to know you enjoyed your stay and we are looking forward to welcoming you at Gran Hotel Benahavis.

Sincerely,

Angela Rueda
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 24, 2013

Benahavis is a very picturesque large village at the foot of the hills. The hotel is across the river (trickle) - plenty of good restaurants in the village which is approx 10/15 minute walk from the hotel - plenty of steps to reach them - but easier on the way back down after a meal!! Lovely walk along the valley to a reservoir - worth a look!
The pool area is attractive and the sun beds are better than average, water acceptable temperature in mid June
Our room was large and shower worked well. Balcony overlooking courtyard was small but adequate. Air conditioning worked well and was one of the quieter systems that I have experienced. Free safe which is refreshing!
Breakfast OK but not outstanding and was told 'politely' that an early breakfast (before the 8am start time - wanted 7:30 due to flight time) was not possible.
I would come again but hotel felt more 3 star than 4.

Room Tip: Ask to overlook the courtyard
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Top Contributor
65 reviews 65 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 20, 2013

we stayed here for one night on a `romantic break` excellent value for money.huge room and free wifi and we got cava and chocs in the room. i`ve seen bad reviews on the food and our break included a 3 course meal which we found okay.breakfast was fine too although we couldnt figure out how to use the toaster ! two lovely pools and we had the largest one to ourselves as other people prefered to be near the bar.some reviews have said its dirty & okay the bath wasnt that clean, but at the end of the day you have a shower to clean yourself so it didnt bother us. the walk into town is really steep but theres lots of bars and resturants and its only about 20 min drive to the beaches.only down side for us is there wasnt one english speaking tv channel which was strange as we`ve traveled the world and never come across this before.but you dont go on holiday to watch tv anyway. really enjiyed our stay and will be back.oohh didnt use the spa so can not comment.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRAN HOTEL BENA... G, Director de Relaciones con Clientes at Gran Hotel Benahavis, responded to this review, June 21, 2013
Dear Mr. Kent:

Thank you for choosing Gran Hotel Benahavis for your romantic break & for sharing your opinion in Tripadvisor web.

We are sorry about no more english channels,& please accept our apologies. i can guarantee you we have taken into consideration all your valued comments in order to improve guests experience.

We are looking forward to welcome you again at Gran Hotel Benahavis

Sincerely yours

Angela Rueda
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garstang, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2013

This is a lovely, friendly hotel in a beautiful location in southern Spain. The rooms are large and airy with lots of storage space, large beds and space to move around freely. We had an impressive balcony with table and chairs overlooking a delightful courtyard. Buffet breakfast is comprehensive with plenty of choice for all tastes. The grounds of the hotel are extremely well kept with two large swimming pools and lawned areas. An outside bar sells reasonably priced drinks and food. All in all a wonderful venue for couples, families or singles to enjoy a relaxing stay in a lovely village.

Room Tip: Courtyard rooms are quiet and catch the sun in the afternoon and late morning
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRAN HOTEL BENA... G, Director de Relaciones con Clientes at Gran Hotel Benahavis, responded to this review, July 20, 2013
Dear Guests,

First of all we would like to thank you very much for sharing your opinion & we are delighted to know you had a peaceful stay with us

Looking forward to welcoming you at Gran Hotel Benahavis.

Sincerely,

Angela Rueda
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2013

We stayed recently at this hotel for a friends wedding. Myself and my partner were impressed. The rooms are massive, the location very nice and worth a vist to the village of Benahavis which is about a 10 minute walk away.

Only minor point was that the pool could do with being a bit warmer but not a major issue.

Free WiFi and breakfast included. Very impressed.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 8, 2013

Great potential to be a fabulous hotel both because of its setting and spacious grounds. It lacks adequate maintenance and facilities. Breakfast is minimum expected. Spa has steam room, sauna, pool with 2 shower heads, and 3 jacuzzis which were nowhere near the proper temperature.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Benahavis

Address: Huerta de Rufino S/N, 29679 Benahavis, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Benahavis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Benahavis
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Benahavis 4*
Number of rooms: 95
Official Description (provided by the hotel):
Enjoy the exclusivity of this unique hotel 4* SPA located in Benahavís, a natural heaven. The Gran Hotel Benahavís SPA is the perfect place for those who want to forget it all and immerse themselves in elegance, comfort and luxury. With 4 stars rating the Hotel offers many facilities and services beyond guest’s expectations. Let our idyllic gardens and outdoor pools seduce you, savour its exquisite cuisine, rest in its large rooms and pamper yourself in our SPA. ... more   less 
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Also Known As:
Benahavis Gran Hotel

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