I am extremely disappointed with my choice of hotel, the Wyndham Garden Manassas, for our most recent trip to a concert at Jiffy Lube.
We arrived at the hotel at check in time, 3pm, and were greeted by a line of people that stretched to the door. Those in line in front of us mentioned that they had been there for 45 minutes already... We decided to go find a snack and a drink and called the hotel shortly before 4pm to find out from the front desk staff how long the line was at that point. They stated that there were only two people in line. We went back, thinking that we would finally get to check in and relax a little before heading to the venue for our show. When we arrived, we were informed that they did not have a room ready for us (this was now a little after 4pm and check-in time is 3pm) and that we would have to wait. None of the employees were wearing name tags, and no one offered any sort of empathy for the situation. The line behind us continued to grow again. The manager(?) appeared twice to give information to the desk attendant, but then went back into hiding and did nothing to help the situation. We were finally given a handicapped room with the same bed choice approximately 20 minutes later (we did not book a handicapped room).
The room was uncomfortable and loud, and the housekeeping staff started vacuuming outside the room at ~7:30am, making it even more difficult to sleep.
Upon checkout, (where the front desk member was wearing a name badge), we were not asked how our stay was... Disappointing.
- Official Description (provided by the hotel):
- Wyndham Garden Manassas is located 25 minutes southwest of Washington, D.C. We are easily accessible from I-66, US 234 & US 29 and convenient to all Washington area airports. ... more less
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- Also Known As:
- Four Points By Sheraton Manassas Battlefield Hotel Manassas
- 4 Points By Sheraton Manassas Battlefield
- Four Points Manassas Battlefield
- Sheraton Manassas
- Manassas Sheraton
- Manassas Four Points