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“Extremely Happy!” 5 of 5 stars
Review of Comfort Suites Manassas Battlefield Park

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Comfort Suites Manassas Battlefield Park
2.5 of 5 Hotel   |   7350 Williamson Boulevard, Manassas, VA 20109   |  
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Ranked #3 of 19 hotels in Manassas
Charleston, West Virginia, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Extremely Happy!”
5 of 5 stars Reviewed 4 days ago NEW

I stay here from time to time when I am doing business in the area. I really enjoy talking with the friendly staff. They know me my name and treat me like I am very important. The rooms are always clean and comfortable. They have a wonderful variety for any taste for breakfast. Check in and out is easy as always. Thanks Jason and Mary!

Stayed July 2014
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139 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Allentown, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Booked the room for 3 things, price, internet and hot tub! Price I paid a was a bit more than other hotels in the area but I expected the services would make up for the additional cost.

I checked in and for more than 24 hours did NOT have the most important part of my stay and that was internet. The promotional and even receipt information indicated Wi-Fi in common areas and a direct hook up to the internet in rooms. There were no hookups in the rooms and the signal, if found, was weak at best and would not make connections to web pages or even let me download my email. I ended up going to a Starbucks and sitting for hours for access to the internet that was supposed to be part of the price.

I made at least 3 trips to the front desk about this issue. I was told the IT guy was at lunch. I was told we are trying to notify the manager but he is not picking up his phone. Then the IT person was gone for the day!

The of course there was a thunderstorm and this knocked out TV reception for more than 5 hours in my room which all I was told was we will work on it.

When I got my bill I was charged full price! I asked , "Is there no consideration for the fact that there was no internet for 1/2 of my stay or tv one day?" I was told we are not the manager. The manager is not available and if you want any refund or consideration you have to call booing.com/priceline.com and complain to them and then they will contact us and if at that time the manager agrees there MAY be some consideration!

Yes I am disappointed.
I could have and when I am in Manassas again I will stay across the street at the Residence Inn!

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Manassas
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The customer service was impeccable! As a person who travels continuously for work, I've never been more at home. I'm so happy I decided to stay. The best place to stay if you're in town is Comfort Suites.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was huge and very clean. The hotel is in a very convenient location as well. The hot tub was out of order and the phone in our room didn't work. The employee at the desk was outright rude to my husband and myself at check in and check out. She clearly didn't want to be there and it showed. This tainted our view of the hotel and we will be staying at one of the other hotels on the street in the future.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radford VA
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights. The location was ideal for our purpose. It is just off I - 66. The staff is friendly and helpful. The hotel is comfortable and clean. Tour buses stop here but I found this as a plus since there was a variety of people from different countries. I would stay here again.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Comfort Suites Manassas Battlefield Park, responded to this review, 2 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, VA
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Checked several hotels to be near Gainesville for grandson's recital and this one was a winner. Room was large with sitting area. Clean and bathroom looked recently remodeled with granite counters. Enjoyed the indoor pool and hot tub and was nice that fresh towels were provided. Gym and arcade was an extra not expected. Easy access to Hwy 66, but on side road with back to lake, so quiet. Close to lots of restaurants, but didn't need to go out for breakfast, as selection at hotel was varied and abundant with fresh waffle machine, eggs and bacon besides fruit, cereals, yogurt, breads, etc. which was complimentary. Also got a senior discount making it even a better value compared to others in the area.

Room Tip: Was on top 4th floor, so maybe quieter. But with kids wanting to use the pool and arcade on basemen...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal Lake, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been all over the USA and never had the compassion of a staff member that we received from Jason Bhuller, and the others at the front desk. Help that was much needed was received by the 4 of us.
The hotel was spotless, the staff all charming and helpful. If I could have stayed longer I would have. A very welcoming place to stay. Thank you to all. Choice Hotels are the way to travel.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Manager at Comfort Suites Manassas Battlefield Park, responded to this review, 4 weeks ago
Thank you for taking the time to share your experience regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Manassas Battlefield Park

Address: 7350 Williamson Boulevard, Manassas, VA 20109
Phone Number:
Location: United States > Virginia > Prince William County > Manassas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Manassas
#2 Romantic Hotel in Manassas
#4 Business Hotel in Manassas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Manassas Battlefield Park 2.5*
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Also Known As:
Comfort Hotel Manassas
Comfort Suites Manassas
Manassas Comfort Suites

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