We were part of a large national convention. For starters, the reservations were a horendous mess just for our individual group. The cleaning of the rooms suffered from "over-worked" cleaning staff. The pool was drained for repairs at the beginning of the summer season. With convention rooms on the Lobby Level, hospitality on the Lower Level, and 4 floors of rooms, it would have been nice to have both elevators working. The one elevator was out of order for almost 2 full days. Our convention filled the hotel for 4 days, and many had showed up for a 5th. Many people that had flown in, had afternoon flights home. The evening before heading home, I asked the front desk about possibly getting a late check out, and was treated poorly by a very rude desk clerk, and told "ABSOLUTELY NOT!!". The amazing thing about this was the next morning, 1 hour before checkout, the fire alarm went off. Coincidence? I think not. I found out that several others were treated just as rudely at the front desk when they asked the same question. For an individual stay, this may be a nice hotel, but for a large group, they are ill prepared. If you are planning a large event, THIS IS NOT THE PLACE TO HAVE IT.