I'm an IHG Platinum member staying this week for the first time at this hotel, and stranded because of snow. Ruth is busily working the front desk while pleasantly attending to guests, weather related issues, and staff. While so busy and when I requested Ruth's feedback regarding "open" local dining options, amazingly she could not be more helpful. This property is very lucky to have such a wonderful customer focused employee.
Further, this hotel is very convenient to I66 with numerous dining, shopping, and entertainment opportunities.
Thank you Ruth and Holiday Inn Express. I look forward to staying here again ASAP!