I am usually verb prepared when it comes to traveling, but this time I forgot a few toiletries. I went down to the front desk and asked for a toothbrush, toothpaste, and contact solution and case. Denise, (the woman helping me) gave me the toothpaste and brush, but said she didn't have the contact stuff. The next morning she had some solution and a case waiting for me as the desk. I she said it was no big deal, she had extra at home. I give great credit to her and her reflection of holiday Inn!