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“No.Va. PM” 4 of 5 stars
Review of Holiday Inn Express & Suites Manassas

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Holiday Inn Express & Suites Manassas
2.5 of 5 Hotel   |   10810 Battleview Pkwy, Manassas, VA 20109 (Formerly Country Inn & Suites Manassas)   |  
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Ranked #9 of 19 hotels in Manassas
Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“No.Va. PM”
4 of 5 stars Reviewed February 17, 2013

I have rested at this establishment over 10 separate evenings and have always enjoyed their helpful manager staff. They are willing to answer questions and go out of their way to make your stay comfortable and convenient. The King size bed was extremely comfortable and the room was very clean. I especially appreciated the water pressure and shower head being set at a normal height. I typically travel all week and find that they are close to an array of resturants and shopping centers. I will return to this Holiday Inn.

Room Tip: Manager Rod is very helpful!
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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72 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Chicago
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 15, 2013

I stayed here back in 2010 and I enjoyed my stay. There is nothing super special about Holiday Inn Express properties so people shouldn't set the bar super high with their expectations. This property in Manassas is a very nice and clean property. The location is nice (right next to the expressway) and it's tucked away near some office buildings. All of the staff I encountered were nice and friendly. If you need a place to stay in the area you cannot go wrong by staying here. This is the best HIE I've stayed at over the years.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 15, 2013

Reserved two rooms for a week on business, was able to get a “deal” for staying at least three nights. When I tried to reserve two rooms again for the next week, they would no longer honor the “deal” price, and wanted to up the room rate by a substantial amount. The front desk did not seem to care that we had just stayed a whole week at the "deal" price, and would not budge. I didn't want to have to shop around, but there a quite a few hotels at this exit, and since Holiday Inn Express apparently didn’t want our business for a second week, we went elsewhere and got a better rate. I really don’t understand this approach, they could have had our money for another 4-5 days, and instead they got nothing. I’m leaving two stars instead of one because the first weeks stay in the area at this hotel was fine for the rate, but I see no reason to pay more for the experience.

Stayed January 2013, traveled on business
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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Manassas, responded to this review, January 24, 2013
Dear ridethere1,

Thank you for taking the time to write your review following your recent stay. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations with regards to rates. Prices do vary from time to time depending on the market. It is certainly not our intent to inconvenience our valued customers, but to instead offer options that make sense. We do value the comments we receive from our guests as these help us improve the quality and service that we offer.

Thank you again for your feedback and for staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2012

Very clean hotel. Service was amazing. Breakfast was tasty. My suite was made for a king. Big comfortable bed, nice sized jacuzzi, big bathroom, mini kitchen, two tv's, living room area. The hotel made me feel as if I paid 2 star money for a 5 star hotel. I would definitely recommend to others.

Room Tip: Jacuzzi suite is amazing.
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, Virginia
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 19, 2012

Clean, smoke free hotel located 1/2 mile from the Manassas Battlefield with easy access to Washington, D.C. Located 18 minutes from the Vienna Metro Station. Many restaurants located in close proximity (i.e., walking distance). Above average breakfast. Washing machines and dryers available for guest use. Business center and free in room WiFi. Friendly hotel staff and express checkout. Reasonably priced for the Metro Washington area.

Room Tip: All rooms are smoke free.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 30, 2012

I am a long time Holiday Inn customer. I have stayed at many properties and while this property has clean rooms, a decent breakfast and an indoor pool the customer service and the handling of issues onsite left more than a little to be desired. I stayed for 5 nights. Contacted maintenance about a faucet that the hot/cold was backwards on after I had scalded my hand, no one came to fix it or asked if I was ok. I asked for an incident report and was told “we don’t have those". I went to the front desk on a separate occasion and told them that safety latches on the bedroom window were missing (I was on the ground floor that backed up to a wooded area) and the response I got was “OH, you must be in room 115! We know, we let a prior guest remove those. There was a car accident in front of the hotel sometime Saturday night. I saw a wrecked car in the parking lot at 6:30 am while I was walking my dog. I was totally shocked to see a car that damaged in the parking lot and remember thinking How in the world did that drive that after wrecking. It turns out the wreck was into the front carport of the property. I know this because I saw all the broken glass and debri at 11:30 when I checked out. I know this because I had to walk my dog and my grandson around the front to avoid the glass as I watched cars drive thru it to be able to exit the parking lot. Now, on Sunday morning, as I’m about to leave the property I am told after 5 days that I was not suppose to have my dog on their property. The entire staff knew the dog was there and no one felt compelled to tell me this before now. I was told there was a fee if the room was left with a pet odor but that since no one told me this (there was no odor in the room) I would not be charged and now after the fact I have been charged $250.00. The GM made this decision when he was not there that morning to check the room or discuss this with me. I have tried multiple times to get in touch with the GM to no avail. I finally got them on the phone a week later. I can’t say that he was rude but he was far less than professional to speak with and once it was determined that himself and I would not see eye to eye on this he refused to give me any information to contact the owners or corporate. I can honestly say I will never stay at this or any other Holiday Inn property. I suggest you not stay at a property that puts a dollar value before guest safety and well being, and one that stonewalls you if you have a legitimate complaint or injury.

Room Tip: DONT stay in Room 115!
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 21, 2012

We stayed at the Holiday Inn Express for 3 nights as part of a wedding block reservation. The location was chosen for its proximity to the various sites selected for the wedding in Manassas. The hotel was close to the highway, shopping and restaurants.

We were greeted by friendly staff and our check-in/check-out process was very quick and simple. The concierge though forgot to give us the welcome bag that was left by the bride and groom for all of their guests. It would have been helpful to get this bag, because it included the wedding itinerary, directions to the various venues and the bride’s homemade cookies.

When we got to our floor, there was an awful smell that remained in the hallway throughout our stay. The pungent smell seemed to be a mixture of old smoke, dampness and cheap prefume, which may have been used to mask the smell. However, as soon as we stepped into our room, it was as if we were transported into another world. Miraculously, the smell vanished. Although our room was non-smoking, I thought perhaps the floor may have been a smoking floor before or perhaps it may have been the type of cleaning products the staff used. Alas, I wasn’t able to figure it out.

The room itself was spacious and clean. We reserved the double queen room, which we found to be very comfortable. The room had the usual things you would expect including a desk and a chair with an Ottoman. In addition, each bed had 4 pillows on it, two of which were labled soft and two labled firm. I really liked that touch because I had the option to choose the right one for me.

The bathroom was also spacious, clean and uncluttered. The towels were stacked away neatly on a shelf below the counter, while on top there were the usual toiletries offered by hotels. The only downside to the bathroom was that the shower head was too low for anyone who’s over 5’8”.

The hotel offered a complimentary breakfast with our room reservation and the breakfast options included bagels, biscuits, omlette stuffed with cheese and sausages. The breakfast area was not clean and overall, the hotel looked old and in need of a renovation. At times, the room walls seemed made of paper because it was noisy and we could hear loud discussions. Although, the staff were friendly and nice, due to the killer smell and the must needed renovations, I give this hotel a 2.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Manassas

Address: 10810 Battleview Pkwy, Manassas, VA 20109 (Formerly Country Inn & Suites Manassas)
Phone Number:
Location: United States > Virginia > Prince William County > Manassas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Manassas
#5 Family Hotel in Manassas
#9 Business Hotel in Manassas
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Manassas 2.5*
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Manassas
Holiday Inn Express & Suites Manassas Hotel Manassas
Country Inn Manassas
Manassas Country Inn

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