We stayed here for a show at Jiffy Lube Live. I reserved the room a couple months in advance and called a week ahead of check in to confirm my reservation due to the fact I reserved through a travel site. When calling to confirm my reservation I specifically asked for the check in time and was promptly told 1pm. Upon arrival we were greeted by a rude manager on duty who quickly explained how busy the hotel was that day and that check in was not until 3pm. I was cutoff mid sentence throughout the conversation when trying to explain that I had called ahead of time to confirm check in times. Not to mention the manager was also on a separate phone call at the time and interjected in my conversation with the associate working the front desk to tell me check in was not until 3pm. Luckily the associate working the front desk was able to accommodate our "early" arrival and we went to our room. Overall the hotel is clean and the room was comfortable enough for the night. The only other complaint I have is the air conditioning is on a sensor which is located out of site of the bed. Therefore the temperature of the room wasn't comfortable while sleeping. I would not stay here again simply because of the service I received from what is supposed to be a manager on duty upon arrival.