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“Lacking Service and Ammenities” 3 of 5 stars
Review of Fairfield Inn & Suites Manassas

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Fairfield Inn & Suites Manassas
2.5 of 5 Hotel   |   6950 Nova Way, Manassas, VA 20109   |  
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Ranked #4 of 19 hotels in Manassas
Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Lacking Service and Ammenities”
3 of 5 stars Reviewed January 29, 2013

Blah! We recently stayed at this hotel with a large group of people and found it to be lacking in several areas. The man working the front desk was never *at* the front desk. Every time we came through the lobby he was either on his cell phone, the "business center" computer, outside smoking/chatting with other people, etc... When we called for some extra towels it took him 7 rings to answer and we were told that he would bring some "When he had a minute" - it seemed to me that all he had was time... and we never got the towels. Our room was right by the wide open linen storage room, which was also full of chemicals, to get them myself. That door should have been locked, especially since there were MANY young children in the hotel. Our room smelled like burnt toast when we turned on the heating unit and it made a rattling sound which turned out to be beetle carcases. The pool was out of order due to a broken humidifier, but luckily we could use the sister hotel pool (which was freezing, and you could barely breath in the room it was so full of chlorine). Breakfast was *ok*, but not good. The man who was restocking was so frantic that he actually elbowed a 9 year old in the temple so hard it made a loud cracking sound. Needless to say that child had a headache the rest of the day and a big bruise. He gave her a packet of hot cocoa to say *sorry* - thanks, but we could have walked up to the beverage station and gotten that ourselves. Over all it was a very average stay. We were not at all impressed.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffismanassas, General Manager at Fairfield Inn & Suites Manassas, responded to this review, March 7, 2013
I would like to start with an apology from the staff here at the Fairfield Inn. We strive to provide a high standard of service to each and every guest that chooses to stay with us. It is clear that we fell short during your stay with us. I assure you that the problems you encountered will be taken care of. The lack of excellent service you experienced during your stay is unacceptable. We also have taken new measures to ensure that the supply rooms on the upper floors are locked at all times. Once again i would like to extend to you my deepest apologies. I hope that if you ever come back to the area you will provide us with a chance to prove that we can provide you with the type of stay that you expect when checking in to a hotel.
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127 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Atlanta, Georgia
Top Contributor
97 reviews 97 reviews
44 hotel reviews
Reviews in 48 cities Reviews in 48 cities
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed January 24, 2013

Just returned from here after staying with a group of kids. Unfortunately the indoor pool had an electrical problem & it was closed during our stay. They offered use of sister hotel Holiday Inn next door however that pool closes at 9 pm & Fairfield's at 10 pm. It's a bit much to ask kids to walk across the parking lot when it's 20 degrees with wet hair & clothes! The vending machines were almost completely empty by the 2nd day of our stay & they again suggested we walk to Holiday Inn next door for drinks & snacks. The vending for medicine - aspirin, advil, etc was out of order. This might be prevented if they had a sundries shop or stocked some things behind the counter. Breakfast was as expected - cereal, yogurt, muffins, bagels, english muffins, waffles, eggs, sausage, juice, coffee. The dining area is a bit small, especially if the hotel is full. Location is good - next to battlefield & Cracker Barrel is across the parking lot. Many restaurants, groceries, pharmacies, shopping etc very close. Plenty of free parking is available. Room was pretty clean except for the bathroom. I counted 7 hairs on the shower walls and/or shower curtain liner. This takes 5 seconds for housekeeping to look so it made me wonder if the shower/tub was even cleaned at all?! Beds were comfortable & there was a small refrigerator in the room. Elevator was very slow, it was much faster to walk to end of hall & walk up stairs. I would rate this property higher if the pool was working & my shower would've been clean.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ffismanassas, General Manager at Fairfield Inn & Suites Manassas, responded to this review, February 6, 2013
I would like to start by apologizing for all the problems you encountered during your stay. The pool being out of order was an unexpected problem for us as well. We understand that the large group you were with consisted mostly of kids that were excited to swim, and we sincerely apologize for the inconvenience. The problems with the cleanliness of your room are also unacceptable. We pride ourselves on being able to provide all of our guests with a clean room and the type of service that makes them return. I just hope that if you’re in the area you will give us another chance to give you the type of stay that you, as our guest, deserve.
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Vienna, Virginia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 14, 2012

Wow! What a great place to spend time with your man! I literally dropped to my knees and thanked my lucky stars at how clean the room was! And, the indoor pool was immaculate! The shower had great HOT water and the bed was comfortable, especially in the morning! OMG! We just lounged around and hung out like BFF's! There is a Cracker Barrel across the street and a wonderful breakfast in the morning at the hotel. The nice young man closed it down about 20 minutes early, but that's ok! weeeeee! I don't mind! I LOVE my BFF and this hotel is soooooooo comfortable! I can't wait to go back, and mayyyyybeeeeeee we can spend more time together and Mayyyyyybeeeeeeeee go to the historic sites nearby. But, whatev! I do what I want! Weeeeeeeeeeeeeee

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffismanassas, General Manager at Fairfield Inn & Suites Manassas, responded to this review, February 6, 2013
We are very glad to here that you enjoyed your stay with us. It's always nice to see such enthusiasm in a positive review for our property. Hopefully, next time your in town you will stay with us again so we can try and make your stay even better. Thank you very much for taking the time to review us.
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Marietta, Georgia, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

Our room at this hotel exceeded our expectations. It was clean, spacious and well decorated. Best of all was the friendly staff. From the front desk staff to the gentleman taking care of us at the free breakfast, we could not have been treated better. The staff went the extra mile and we will stay there again on our next trip to Manassas.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffismanassas, General Manager at Fairfield Inn & Suites Manassas, responded to this review, January 31, 2013
First of all, i would like to thank you for taking the time to write this review. Im pleased to hear you enjoyed your time with us as we pride ourselves on providing friendly and efficiant customer service. We here at the Fairfield Inn and Suites in Manassas would love to have you back and will continue to strive for the type of service that will make you want to return.
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1 review
5 of 5 stars Reviewed November 17, 2012 via mobile

We had a large group and micheal was helpfuk setting up the area and getting the tables set up for the food. he got us paperplates and helped call the restaurant and order food he ran around finding chairs and more places to sit down. we were very very vert very very very very happy

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ffismanassas, General Manager at Fairfield Inn & Suites Manassas, responded to this review, January 31, 2013
We are very happy to hear that you enjoyed your stay with us. We would love for you to return next time your in the area and we promise to provide you with the same high quality service.
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Cross Junction, Virginia
Top Contributor
87 reviews 87 reviews
19 hotel reviews
Reviews in 55 cities Reviews in 55 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 9, 2012

Fairfield Inns started out as the low end of the Marriott family and, while not bad hotels.motels, often lacked many of the niceties. i am a big Marriott fan, primarily for their consistent customer services and the benefits for their rewards program members, but used to avoid the Fairfields -now I find them fresh, greatly upgraded in overall design and furnishings, at least for newer properties and those refurbished in recent years.

Specific to the Manassas Fairfield, adjacent to the NOVA campus, we were upgraded to a small suite after requesting an early check-in and there were several nice touches, including the newer style glass wall shower. Staff accommodated our request and were very helpful overall. While I did not eat the self-serve breakfast, my wife did and found it good, if standard.

This is not a particularly pedestrian friendly area due to traffic and lack of sidewalks in some areas, but the shopping center across the street provides multiple simple dining options, ranging from fast food to Uno's pizza (with outside dinning) and a Five Guys. There is also a theater multiplex that shows matinees throughout the week.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennellville
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 30, 2012

My wife and I had the pleasure of staying at this location for two nights for a family members wedding. Clean spacious comfortable room and a great free breakfast, probably one of the best I've encountered at a chain hotel. Even though the facility was full to capacity with young soccer players in for a tournament our stay was enjoyable.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites Manassas

Address: 6950 Nova Way, Manassas, VA 20109
Phone Number:
Location: United States > Virginia > Prince William County > Manassas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Manassas
#7 Business Hotel in Manassas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Manassas 2.5*
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Also Known As:
Fairfield Inn Manassas
Fairfield Manassas
Manassas Fairfield Inn

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