When I had problems, they attended to them immediately. I complained that the air conditioner in my room was broken (during a heat wave) and they moved me promptly. Breakfast is included in the stay, computers with printing capabilities, free wi-fi are some of the benefits of staying here. They don't tell you that your key to your room deactivates when in contact with credit cards or cell phones. But, overall, this hotel was a good place to stay 2 weeks.