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“POOR STAFF ATTENTION TO YOUR PROBLEMS” 2 of 5 stars
Review of Holiday Inn Manassas - Battlefield

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Holiday Inn Manassas - Battlefield
3.0 of 5 Hotel   |   10424 Balls Ford Road, Manassas, VA 20109   |  
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Ranked #2 of 19 hotels in Manassas
Danville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“POOR STAFF ATTENTION TO YOUR PROBLEMS”
2 of 5 stars Reviewed 6 days ago NEW

my family and i stayed for two days to attend baseball games.fridge was not working when we checked in.informed front desk on the way out to game.after returning with food beverages for fridge it hadnt been touched.informed desk again and suggested one from another room and was told 'rooms were not available'.which was not true .[called reservations to verify] so after two attempts had to call customer relations[the next morning because they are not available after hours,which doesnt make sense,24hour business 24 hour customer service]they had me one at the door within minutes while on the phone with them.
after returning home i get a call from general manager explaining what he had to go through because of my call to customer relations. sorry holiday inn its all my fault!!!

Room Tip: rooms and service at the nearby hampton and best western are the best ones.we frequent ball games in...
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  • Stayed August 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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255 people have reviewed this hotel

Traveler rating
    186
    48
    13
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Haddonfield, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 1 week ago

Bed was very hard like a rock.
The location was not great.
You can here traffic from route 66 all night.
Breakfast no breads also ran out of bacon. Eggs ran all over the place.
No milk for cereal. I would not return to this hotel if in area. I stay alot at ihg and I could not believe what they had for breakfast. The buffet was beyond poor.

Stayed August 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My family and I recently stayed at this hotel for 4 days. We were treated like family during the entire stay, and found all the amenities well run. The entire hotel was extremely clean and the staff most attentive to suggestions for sites, shopping and restaurants. We highly recommend this hotel when in the Manassas VA area.
Michael C. S.C.

Stayed July 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powhatan, Virginia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here 2 nights for a concert,and must say it was the best Holiday inn we have stayed at period.The front desk staff were all very helpful and friendly. The hotel was immaculate outside and inside!! The room was perfect!! Thanks to the staff for showing what pride in your hotel should be. The area is perfect for anything that you need, food ,gas, shopping etc. We will be back for more entertainment in the area , as well as visits to DC and this is the only place we will stay.

Room Tip: 3rd floor because there is no ice machine which makes it alot quieter.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 20, 2014

Room was clean, beds were comfortable.! Staff was great, and helpful. Place has every thing you could ask for.. bar, restaurant, coffee around the clock, and close to music venue. I will consider going there when ever I am in that area overnight.

Room Tip: Take what they give you unless you have special needs. The rooms are great
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Maryland
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 20, 2014

This stay left me a little disappointed. This is my 4th stay at a Holiday Inn, let me start with all the positives.

* Its in a nice, clean quiet area.
* The lobby area is refreshing, the lounge is nice and they even have a cafe area.
* The staff very polite and even cleaning staff were great making sure you have what you need.
* The room clean and the towel animal was a nice touch, the deco was simple but nice.

The negatives:

* The mattress was so firm my husband and I were not comfortable,
* The hotel pool area had a mold smell the second day we used it was worse than the first. The first night the chlorine was so strong I had to rinse our swim suits in our room, we did not use the pool the first night because it was a little to chilly for us but that is a preference. The hot tub was not at the typical temperature of what we are accustomed to. The chlorine was strong the first night we did not turn the timer on for the jets because it irritated our eyes. The second night the pool was extremely cloudy and the water smelled funny so we rinsed off and used the hot tub. We did not stay long in there because we noticed this foam when we turned the jets on and our skin felt slimy cant describe it any other way.

The cafe lounge, its cozy but very pricey. I would advise getting a drink or dinner else where. we each had drink from the bar $15.50, shrimp dinner (4 pieces of shrimp, fries and salad) $12 - ham and cheese sandwich (boiled ham that you would get at the grocery store) $9 and mozzarella sticks (tasted pretty good) $5,00 we each had a soda 2.50 each with tax a lil over $50!

There is no continental breakfast and in my opinion for what was being charged we ended up going to dennys down the road and paid the same and had a good breakfast.

If we are ever in the area again we will not be back at this hotel again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Manassas - Battlefield, responded to this review, 3 weeks ago
Dear Nancyhoffman,

Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations.

I sincerely apologize for the dissatisfaction you had with the mattress for the inconvenience you had in the pool area. Our main concern is for all our guests to experience an exceptional stay and I am truly sorry if we were not able to deliver this to you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that your comments will be taken into consideration to improve our hotel.

Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We deeply regret that you did not receive the level of service that we strive so hard to achieve. We value you as a guest and we hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matthews, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 18, 2014

I picked this hotel because I had been to Manassas before and I knew it was in a safe and quiet location. I also knew that it was probably very new and I had been told by a colleague that it was a very nice hotel to stay. The one downside was the I knew breakfast was not going to be included in the rate. But hey, my company was paying for the room and it was the next to the lowest rate in our company travel site. So, I took it.
When I arrived, I was greeted by a wonderful, happy lady at the front desk who got me checked in and ready to go in 30 seconds. I was amazed with how fast she found my reservation and got me on the way to my room. I also appreciated that I was welcomed right as the doors opened. I hate it when you go to these so called posh hotels and the hotel staff acts stuck-up or that they are better than you. I absolutely felt like I was being welcomed in to someone else's home. The same lady was there the next morning and wished me a nice day as I headed off to the job site, and surprisingly she was there when I got back from a very long day at the office and welcomed me back. I really appreciated feeling so welcomed.
The room was a standard king room. It was very clean and was very updated. It also had DirecTV with the FULL DTV LINEUP! That's a plus for me, although, I found myself watching Netflix on my laptop. Which, by the way, the Wi-Fi was great! I marked them down a half a star in my book because there were some ripped lamp shades in the room (see picture), and to me, this should be an obvious fix if management is checking behind the chamber maid. This oversight is big in my book, so I had to drop the overall rating for this. There was also a lot of noise from other rooms. I could here every time my neighbor flushed the toilet.
The other "half-star" drop in their overall rating came from the horrible, I mean, terrible breakfast I had the first morning I was there. I really should have given them a 3 1/2 star rating, but I don't see that option, so I round it up to a four due to the great service I received for the room. When I got to the dinning room, no one greeted me (as they did at the front desk), no one EVER spoke to me while I ate, and I ALMOST left the dinning area without "paying" for the breakfast because I thought it was free (the reason, by the way, even though I knew the breakfast wasn't free, I got confused because I saw a sign for the hotel in the Manassas mall on the first night I was there that says you have free breakfast - marketing should take that down). If it wasn't for another guest yelling in to the kitchen for someone to get her the check, I would have left without paying. But, when I heard the other guest, that's when I did a 180 as I was walking out and I went to ask about paying as well. The kid that I spoke with said he'd print my check, and then he gave it to me.The breakfast was $8 bucks! Also, the eggs were cold and the bacon was gross. I would have gone to complain to the front desk, but I saw a sign that the restaurant is operated by someone other than the hotel. Plus, my company paid for the breakfast, so I just didn't bother going there the next 2 days I was there. There are plenty other places to get a hot breakfast other than the hotel, but I wish I didn't have to spend the time to go outside of the hotel, especially when I had long hours at the office those days.
Other than the issue with breakfast, I enjoyed my stay. The next time I visit, I will choose this hotel again, but unless I can assure the breakfast will be better, I will head to Chick-fil-A or McDonald's for breakfast.

Room Tip: Rooms that are on the south side should be quieter since they are further from the interstate.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manassas - Battlefield

Address: 10424 Balls Ford Road, Manassas, VA 20109
Phone Number:
Location: United States > Virginia > Prince William County > Manassas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Manassas
#3 Business Hotel in Manassas
#4 Family Hotel in Manassas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Manassas - Battlefield 3*
Official Description (provided by the hotel):
Welcome to the newest hotel in Northern Virginia, the Holiday Inn Manassas Battlefield, our hotel features a convenient location, right off I-66, & is just a half-hour from locations such as Washington, DC, the Dulles International Airport (IAD) and the Ronald Reagan National Airport (DCA).Our Manassas hotel understands the needs of our traveler so we offer complimentary hot breakfast buffet, complimentary high-speed, wired & wireless Internet access, a 24-hour business center and excellent meeting facilities.Our hotel amenities make your stay a terrific experience. There's a heated indoor pool & whirlpool with an outdoor sundeck, a well-equipped fitness center and a 24-hour convenience store for snacks and sundries. You can dine on American cuisine at Twist Bistro & Lounge.Leisure Travelers and families enjoy our Manassas, VA hotel's location near attractions such as the Jiffy Lube Live, Dulles Expo Center, Freedom Museum, Manassas Battlefield, Splashdown Waterpark & the Manassas Mall. Visitors can spend a day in Washington, DC, which is just a half-hour away, and enjoy any number of DC's world-famous attractions.When you're looking for the best Manassas, VA hotels, book your reservations with us, & enjoy our excellent amenities in a convenient location.2011 Torchbearer Award & 2010, 2011 Trip Advisor Award ... more   less 
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Also Known As:
Holiday Inn Manassas - Battlefield Hotel Manassas
Manassas Holiday Inn

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